Subject: LTK1212104703007X
From: Vikas Adhikari <[email-masked]>
To: "Kaeiara Blythe R. Delfino" <[email-masked]>, Joelma MC <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Prayas Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, Seraj Ahmad <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>
Date: Fri, 1 Mar 2013 18:16:14 +0530 (IST)

Hi Karla, 

There was no need to release this ticket under pending customer , pending customer is to be used only if we are waiting to get more information needed to resolve the issue from customer. 

Or else we are just increasing the workload on ourselves 

regards, 
Vikas