Subject: LTK1212104745557X & LTK1212104636471X
From: Vikas Adhikari <[email-masked]>
To: "Kaeiara Blythe R. Delfino" <[email-masked]>, Joelma MC <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Prayas Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, Seraj Ahmad <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, Jorge Kho <[email-masked]>, Subir Chakma <[email-masked]>
Date: Fri, 1 Mar 2013 18:06:44 +0530 (IST)

Gelna, 

Customer clearly mentioned that he was referring to concierge order placed on 7/02/2013 and you replied back about of order placed on 08-Feb-2013. Please read carefully and if still in doubt you could have asked for the order no. 

Juniel, 

in the chat, you should have offered to have the status checked with our relevant department and forwarded to concierge for more information on the status. 

Regards, 
Vikas