Subject: MEXINSURE - Chat Escalation Changing/Adding VIN number of vehcile
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Cc: buffers <[email-masked]>
Date: Thu, 28 Feb 2013 21:15:29 +0530 (IST)

Please add this info to your KB. 

VIN = Vehicle Identification Number. 

You need to add a NEW vehicle under Edit Policy. 

Regards 

Akhil 

From: Chuck Lundy [mailto:[email-masked]] 
Sent: Thursday, February 28, 2013 10:14 AM 
To: Akhil Walia [LSM] 
Subject: Re: Chat Escalation 

OK - I contacted the client and assisted with this. In the future - if a user purchases a policy with a bad vin on the vehicle, just edit the policy, and add a NEW vehicle with the correct vin #. There is no charge to change vehicle on a policy that is not yet in effect. 

Thanks, 

Chuck 

On Wed, Feb 27, 2013 at 8:29 PM, LiveSalesman < [email-masked] > wrote: 

The following transcript has been automatically forwarded to you. 

General Info 

Chat start time 	

Feb 27, 2013 10:11:21 PM EST 

Chat end time 	

Feb 27, 2013 10:15:05 PM EST 

Duration (actual chatting time) 	

00:03:44 

Operator 	

Nyle 

Pre-Chat Survey 

Phone Number 	

3105588855 

Operator Survey 

Email Address 	

[email-masked] 

Escalate Chat? 	

Yes 

Note 	

duplicated. escalated the other one re: changing VIN # 

Was the issue the customer contacted you about resolved during this engagement? 	

No, the issue was not resolved 

For full information see Chat Transcript Report 

Chat Transcript 

info: Please wait for a site operator to respond. 
info: You are now chatting with 'Nyle' 
Nyle: Welcome to Mex Insurance. How may I assist you today? 

Michael McLaughlin: Customer asked to change his VIN #, tried editing the policy but its not allowing him to change it. 
Michael McLaughlin: policy number: VCDL13QNILX6 
Michael McLaughlin: Correct Vin # should be: WAUGF78K19A226791 
Michael McLaughlin: Customer will be living tomorrow, which means printer wont be available after. 

Nyle: Thank you for visiting Mex Insurance. Please contact us anytime. 

info: Chat session has been terminated by the site operator.