Subject: BLX: Pending Customer Action -
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Prayas Kumar <[email-masked]>, Seraj Ahmad <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>, Abegail Ortega <[email-masked]>
Date: Thu, 28 Feb 2013 20:19:53 +0530 (IST)

Please make sure that you choose the number of days in " Return to Queue " as per the need basis. 
Simply by leaving notes to check after x no. days is not enough. You must set the queue time in LP as shown in pic below. 
Else, the ticket would be re-queued again after 24 hours. 

This also applies to cases with Pending Internal Action . 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Parag Chaturvedi" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Reshma Singh" <[email-masked]>, "Shelly Chauhan" <[email-masked]>, "Ankit Bhardwaj" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Jorge Kho" <[email-masked]>, "nyle" <[email-masked]> 
Sent: Tuesday, February 12, 2013 12:06:34 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: BLX: Pending Customer Action - 5 DAYS 

Hi All, 

Going forward when ever you mark a ticket as 'Pending Customer Action'. Please makes sure to set 'Return to Queue' as 5 days. 
Follow the steps below as shown in screenshot: 

-- 
Regards , 
a kh ! L