Subject: BLX: Customs Invoice
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Prayas Kumar <[email-masked]>, "Bomendra N. Paswan" <[email-masked]>, Seraj Ahmad <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>, Abegail Ortega <[email-masked]>
Date: Wed, 27 Feb 2013 06:13:56 +0530 (IST)

Hi All, 

There are times when shipment is stuck at Customs due to unclear print or paperwork when shipped from hub . 

Please be aware if customer or DHL requests for fresh/clear copy of Shipping/Customs Invoice from Borderlinx. 
It can be generated by IT and they can resend it on our request in ticket. 
Then we can fwd it to customer or DHL as needed for customs clearance. 

I have come across few tickets where ticket was escalated to HUB for sending invocie. 
HUB never sends any invoice or anything. It is Borderlinx system that generates invoice. 
So the request should go to IT. 

This is also mentioned in your Escalation procedure excel file uploaded in KB at http://cherryinternal.com/support 

Please take pain to review the material available in KB. I am not uploading these files for my self but for your benefit. 

ISSUE 	SKILL 	CURRENT PROCEDURE 
Items stuck at customs due to incorrect documents 	IT Support 	Contact DHL Express and enquire whats docs are needed. If merchant's invoice is requested, please contact the customer/ if Customs invoice - contact IT 

-- 
Regards , 
a kh ! L