Subject: LTK1212104758319X - JOELMA
From: Saurabh Dadu <[email-masked]>
To: "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, Jorge Kho <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, vikas Adhikari <[email-masked]>, Parag Chaturvedi <[email-masked]>, Prayas Kumar <[email-masked]>, Akhil P Walia <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Chakma <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 25 Feb 2013 17:12:54 +0530 (IST)

THIS TICKET WAS MARKED RESOLVED WITHOUT ANY ACTION/NOTES. This was a claim's ticket. She put the note in the other ticket, but not this ticket.

Also she did not send any email to the customer saying we received the invoice and were working on it, we will update the customer when we have more info.

Also - she did not tell the customer to quote old ticket number whenever he sends an email.

Saurabh