Subject: LTK1212104758417X
From: Saurabh Dadu <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 25 Feb 2013 14:09:24 +0530 (IST)

Subir - Above ticket - when you released it why did you not set the time line of 2 days to return to queue, why did it come back to queue on Sunday. Also, why did it not go to Level 2 queue so that you handle it.