Subject: Re: Lack of response from DHL re notifications related tickets
From: Mathieu Girard <[email-masked]>
To: Yves Languepin <[email-masked]>
Cc: Barbara Lacaze <[email-masked]>, Sylwia Adamczyk <[email-masked]>, Subir Chakma <[email-masked]>
Date: Mon, 3 Apr 2023 12:15:22 +0200

Hi Camille and Barbara

Find some examples of tickets
<https://docs.google.com/spreadsheets/d/1rOOWTd7T5Yve51XsmpTq56sEXEJlt_cCWW_nnzcXKAw/edit#gid=0>
with no answers.
Please keep me posted of the outcome of the discussion with Loewe

I cc Subir, the lead on LSM side

Many thanks

On Thu, Mar 30, 2023 at 1:13 PM Yves Languepin <[email-masked]>
wrote:

> Hello
>
> pls share with Camille so she can discuss with Loewe if anything was
> changed in DHL SP support
>
> Please also send samples of tickets so we know what we are expecting
>
> thks
>
> Yves
>
> On Thu, Mar 30, 2023 at 10:17 AM Mathieu Girard <[email-masked]>
> wrote:
>
>> Hi Yves
>>
>> We have a lack of response on some notifications related enquiries to DHL
>> ([email-masked])
>>
>> Currently circa 80 tickets with no response, some backdating from December
>>
>> Who can I contact at DHL to escalate the matter to?
>>
>> thank you
>>
>> --
>> Best,
>> Mathieu Girard
>>
>

-- 
Best,
Mathieu Girard