Subject: Re: List of agents
From: Subir Chakma <[email-masked]>
To: Mathieu Girard <[email-masked]>
Cc: [email-masked]
Date: Thu, 16 Mar 2023 04:30:33 -0700 (MST)

Hi Mathieu, 

Thank you for the update on the B2C portal login. Will share it with the team here. 

Also, it is convenient to have a different zendesk account for myself. The team is able to transfer the tickets they are unable to handle, or need help with. It enables to have a smooth process here. Otherwise, they need to message me tickets on team and which sometime get lost in midst of lot of communication that happens on daily basis. 

If it has to be restricted to one account, please go ahead to delete my account. 

Thanks and regards, 
Subir 

From: "Mathieu Girard" <[email-masked]> 
To: "Subir Chakma" <[email-masked]>, "Sylwia Adamczyk" <[email-masked]> 
Sent: Thursday, March 16, 2023 4:20:13 PM 
Subject: Re: List of agents 

B2C portal access have been changed some time ago already, find credentials below - please share with your guys 
Username: glopaluk 
Password: mtoOKBVaXO 

On Thu, Mar 16, 2023 at 10:13 AM Mathieu Girard < [ mailto:[email-masked] | [email-masked] ] > wrote: 

[ mailto:[email-masked] | +Sylwia Adamczyk ] 

Also, do you need to have a zendesk account on your own. 
Could you only use 1 account (Glopal Support) ? 

On Thu, Mar 16, 2023 at 10:03 AM Mathieu Girard < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Subir 
thanks 

I assume the correct email for Anish is [ mailto:[email-masked] | [email-masked] ] , right? 

On Thu, Mar 16, 2023 at 6:58 AM Subir Chakma < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Mathieu, 

Please find list of agents working for your account. 

1. Subir Chakma - [ mailto:[email-masked] | [email-masked] ] 
2. Manav - [ mailto:[email-masked] | [email-masked] ] 
3. Vibhu Sharma - [ mailto:[email-masked] | [email-masked] ] 
4. Anish Nair - [ mailto:[email-masked] | [email-masked] ] 

Thanks and regards, 
Subir 

From: "Mathieu Girard" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Subir Chakma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 15, 2023 7:49:22 PM 
Subject: List of agents 

Hi Subir 
I need to create a dedicated google account for each of LSM users (including you) 
Can you please share the list? 
thanks 

-- 
Best, 
Mathieu Girard 

-- 
Best, 
Mathieu Girard 

BQ_END

-- 
Best, 
Mathieu Girard 

BQ_END

-- 
Best, 
Mathieu Girard