Subject: Re: RTS SLAs
From: Mathieu Girard <[email-masked]>
To: Miljana Zlatkovic <[email-masked]>
Cc: Natalia Brudek <[email-masked]>, Sylwia Adamczyk <[email-masked]>, [email-masked]
Date: Wed, 22 Feb 2023 16:33:41 +0100

https://glopal.zendesk.com/explore#/pivot-table/connection/10453432/report/137162022

On Wed, Feb 22, 2023 at 4:04 PM Miljana Zlatkovic <
[email-masked]> wrote:

> Hi Mathieu,
>
> Please could you provide a report per PF?
>
> Many thanks in advance.
>
> Kind regards,
>
>
> On Wed, Feb 22, 2023 at 2:32 PM Mathieu Girard <[email-masked]>
> wrote:
>
>> Hi Miljana
>> Below are the RTS volumes for 2022
>> Subir brought to our attention that it's a struggle to track such returns
>> and that the lead-time is between 3 to 6 months which doesn't provide a
>> good customer experience, ending up with sellers requesting a refund before
>> we retrieve the goods back.
>>
>> Do our contracts with PFs state any RTS SLA? Could you please shed some
>> light on this?
>> thank you
>>
>> Ticket topic PF January
>> 2022
>> Tickets February
>> 2022
>> Tickets March
>> 2022
>> Tickets April
>> 2022
>> Tickets May
>> 2022
>> Tickets June
>> 2022
>> Tickets July
>> 2022
>> Tickets August
>> 2022
>> Tickets September
>> 2022
>> Tickets October
>> 2022
>> Tickets November
>> 2022
>> Tickets December
>> 2022
>> Tickets
>> Returns::Buyer's refusal 6 2 4 1 1 2 4 3 2 6 5 5
>> Returns::Delivery unsuccessful 17 21 20 18 10 9 16 23 27 24 13 28
>> Returns::Destination address changed 2 1 1 2 3
>> Returns::Merchant's request 2 2 3 6 2 1
>> Returns::Parcel damaged/ lost 1 2 6 2
>> Returns::Parcel not collected 1 1 4 8 6
>> Returns::Rejected at Customs 7 1 16 2 1 2 9 8 6 7 9
>> Returns::Vendor unable to verify 6 2 1 2 1
>> SUM 39 30 42 21 13 17 27 39 43 44 37 51
>>
>>
>>
>> --
>> Best,
>> Mathieu Girard
>>
>
>
> --
> *Miljana Zlatkovic*
> *Operations Manager*
> *Enterprise Customer Support Specialist*
>
>
> *Glopal’s core mission is to make international e-commerce accessible to
> all businesses.*
>

-- 
Best,
Mathieu Girard