Subject: Re: RTS SLAs
From: Miljana Zlatkovic <[email-masked]>
To: Mathieu Girard <[email-masked]>
Cc: Natalia Brudek <[email-masked]>, Sylwia Adamczyk <[email-masked]>, [email-masked]
Date: Wed, 22 Feb 2023 16:04:19 +0100

Hi Mathieu,

Please could you provide a report per PF?

Many thanks in advance.

Kind regards,

On Wed, Feb 22, 2023 at 2:32 PM Mathieu Girard <[email-masked]>
wrote:

> Hi Miljana
> Below are the RTS volumes for 2022
> Subir brought to our attention that it's a struggle to track such returns
> and that the lead-time is between 3 to 6 months which doesn't provide a
> good customer experience, ending up with sellers requesting a refund before
> we retrieve the goods back.
>
> Do our contracts with PFs state any RTS SLA? Could you please shed some
> light on this?
> thank you
>
> Ticket topic PF January
> 2022
> Tickets February
> 2022
> Tickets March
> 2022
> Tickets April
> 2022
> Tickets May
> 2022
> Tickets June
> 2022
> Tickets July
> 2022
> Tickets August
> 2022
> Tickets September
> 2022
> Tickets October
> 2022
> Tickets November
> 2022
> Tickets December
> 2022
> Tickets
> Returns::Buyer's refusal 6 2 4 1 1 2 4 3 2 6 5 5
> Returns::Delivery unsuccessful 17 21 20 18 10 9 16 23 27 24 13 28
> Returns::Destination address changed 2 1 1 2 3
> Returns::Merchant's request 2 2 3 6 2 1
> Returns::Parcel damaged/ lost 1 2 6 2
> Returns::Parcel not collected 1 1 4 8 6
> Returns::Rejected at Customs 7 1 16 2 1 2 9 8 6 7 9
> Returns::Vendor unable to verify 6 2 1 2 1
> SUM 39 30 42 21 13 17 27 39 43 44 37 51
>
>
>
> --
> Best,
> Mathieu Girard
>

-- 
*Miljana Zlatkovic*
*Operations Manager*
*Enterprise Customer Support Specialist*

*Glopal’s core mission is to make international e-commerce accessible to
all businesses.*