Subject: RTS SLAs
From: Mathieu Girard <[email-masked]>
To: Miljana Zlatkovic <[email-masked]>
Cc: Natalia Brudek <[email-masked]>, Sylwia Adamczyk <[email-masked]>, [email-masked]
Date: Wed, 22 Feb 2023 14:31:54 +0100

Hi Miljana
Below are the RTS volumes for 2022
Subir brought to our attention that it's a struggle to track such returns
and that the lead-time is between 3 to 6 months which doesn't provide a
good customer experience, ending up with sellers requesting a refund before
we retrieve the goods back.

Do our contracts with PFs state any RTS SLA? Could you please shed some
light on this?
thank you

Ticket topic PF January
2022
Tickets February
2022
Tickets March
2022
Tickets April
2022
Tickets May
2022
Tickets June
2022
Tickets July
2022
Tickets August
2022
Tickets September
2022
Tickets October
2022
Tickets November
2022
Tickets December
2022
Tickets
Returns::Buyer's refusal 6 2 4 1 1 2 4 3 2 6 5 5
Returns::Delivery unsuccessful 17 21 20 18 10 9 16 23 27 24 13 28
Returns::Destination address changed 2 1 1 2 3
Returns::Merchant's request 2 2 3 6 2 1
Returns::Parcel damaged/ lost 1 2 6 2
Returns::Parcel not collected 1 1 4 8 6
Returns::Rejected at Customs 7 1 16 2 1 2 9 8 6 7 9
Returns::Vendor unable to verify 6 2 1 2 1
SUM 39 30 42 21 13 17 27 39 43 44 37 51

-- 
Best,
Mathieu Girard