Subject: Re: English Language Test - Sandeep Yadav
From: Subir Chakma <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 20 Jan 2023 03:07:20 -0700 (MST)

He seems to be a potential candidate to me. Could you forward if you have other test from him? Thanks! 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, January 20, 2023 2:39:41 PM 
Subject: Fwd: English Language Test - Sandeep Yadav 

Hello Subir, 

Please acknowledge. 

Thanks 
Regards 
Aishwarya 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, January 19, 2023 11:29:55 AM 
Subject: Re: English Language Test - Sandeep Yadav 

location- Noida,total experiece is 1 y,worked with tech Mahindra and infotech, immediate joiner,sound average,last salary-14k, expecting-17k, shared assessment test. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, January 18, 2023 7:27:48 PM 
Subject: Fw: English Language Test - Sandeep Yadav 

interview 

From: Sandeep Yadav <[email-masked]> 
Sent: Wednesday, January 18, 2023 12:55 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Sandeep Yadav 

	
	
			Foreign Language Screening Test 
		
	Name 	Sandeep Yadav / (91) 7011515207 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear XXX 

Thank you for your recent purchase from our online store. 

We apologize for the delay in receiving your order and for any inconvenience this may have caused. 

We have been informed by the courier company that they were unable to deliver your order, due to an incorrect address provided by you. We have reached out to the courier company to find out more information and to ensure that your order is delivered as soon as possible. 

We would like to request you to kindly check and confirm your shipping address with us to avoid such issues in future. Please let us know if the address provided by you is correct or not, and if not please provide us with the correct shipping address. 

Once we have the correct address, we will have the order re-shipped to you at no extra cost. Please let us know if you would like us to do so. 

We apologize for any inconvenience this may have caused and assure you that we are doing everything we can to get your order to you as soon as possible. 

Please let us know if you have any further questions or concerns and we will be happy to assist you. Thank you for your patience and understanding. 

Sincerely, 
Sandeep Yadav 
Babyshop 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for purchasing the TV Cabinet from our store. We apologize for any inconvenience you have experienced with the product. 

We are sorry to hear that the cabinet arrived with scratches on it. We want to assure you that we take all customer complaints seriously and we apologize for any dissatisfaction you may have experienced. 

We would like to request you to kindly send us some pictures of the scratches on the cabinet so that we can investigate the matter and take the appropriate action. As per our policy, we can either have the unit picked up, replaced with a new unit or give you a full refund. 

Please let us know which option you would prefer and we will arrange it for you as soon as possible. 

We apologize for the inconvenience caused and we assure you that we will take all necessary steps to resolve this issue and improve our service in the future. 

Please let us know if you have any further questions or concerns and we will be happy to assist you. 

Thank you for bringing this to our attention. 

Sincerely, 
Sandeep Yadav 
Homebox