Subject: Re: Tech Support Candidate - Pankaj ,
From: Subir Chakma <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 16 Jan 2023 15:22:36 -0700 (MST)

English not upto expectation. Sorry! 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Monday, January 16, 2023 6:52:51 PM 
Subject: Fwd: Tech Support Candidate - Pankaj , 

Hello Subir, 

Please acknowledge. 

Thanks 
Regards 
Aishwarya 

From: "Pankaj ," <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, January 12, 2023 6:37:20 PM 
Subject: Tech Support Candidate - Pankaj , 

	

	
	
			Tech Support Test 
		Name 	Pankaj , 
E-mail 	[email-masked] 
Phone Number 	(011) 9350026017 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Mehrauli, South Delhi 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TechnoConcept India Pvt Ltd 	Customer support 	2/12/2022 	25000 
Previous Employer 1 	Business Octane 	Service Coordinator 	11/9/2020 	27500 
Previous Employer 2 	Livepure 	MIS 	10/7/2016 	24500 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first check the spelling of the input address of site and if it is correct then I will check whether the firewall is blocking the site or not. I will also have to check whether the site is on the list of blocked sites. Then I will check whether the Internet is working or not. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open the bluetooth on the mobile and then let it search the bluetooth speaker which is on "ON" mode. Once connected, we can listen the audio of mobile on bluetooth. 
What according to you makes you a good candidate for customer service or technical support job? 	I have 22 years experience as a sales coordinator and service coordinator. I have to connect with the customer from the time of receipt of enquiry over the phone and e-mail to the installation of equipment and receipt of payment through a process starting from lead to order to delivery to installation to payment to after-sales service to AMC after the expiry of warranty. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5