Subject: Re: Glopal gestion notification transporteur - process kenzo / DHL a revoir
From: "Subir Chakma" <[email-masked]>
To: Mathieu Girard <[email-masked]>
Cc: Sylwia Adamczyk <[email-masked]>
Date: Sat, 7 Jan 2023 00:02:04 -0700 (MST)

Good morning Mathieu! 

Sorry for my late reply. 

This was before we realized the only correct email for KENZO DHL is [email-masked]. The updated email we had in the file was [email-masked] and the reason for the late responses to our email from DHL. 

The team has been instructed to use the new/correct email already. 

Sylwia - Could you please have the correct email updated to the Returns document? I don't have access to edit it. 
https://docs.google.com/document/d/16u4ILOrKc0E5vKU3ijz13FYfyQCOusJPH6CpwHMPoos/edit# 

Best, 
Subir 

From: "Mathieu Girard" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Sylwia Adamczyk" <[email-masked]> 
Sent: Wednesday, January 4, 2023 7:55:25 PM 
Subject: Fwd: Glopal gestion notification transporteur - process kenzo / DHL a revoir 

Hi Subir 
Can you please review why in this ticket [ https://glopal.zendesk.com/agent/tickets/893720 | https://glopal.zendesk.com/agent/tickets/893720 ] , the wrong send to and send from addresses were used? 
Looks like a human mistake since the other 3 tickets related to the same case were correctly sent. 

Regards. 

---------- Forwarded message --------- 
From: Yves Languepin < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wed, Jan 4, 2023 at 2:48 PM 
Subject: Glopal gestion notification transporteur - process kenzo / DHL a revoir 
To: Mathieu Girard < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Camille Gras < [ mailto:[email-masked] | [email-masked] ] >, Barbara Lacaze < [ mailto:[email-masked] | [email-masked] ] > 

Bonjour Mathieu, 
HNY ! 

Nous recevons une demande de DHL qui recoit de notre CS des demandes qu'ils ne devraient jamais gerer. 
S'agissant de Kenzo nous devons adresser les demandes a Kenzo et pas directement a DHL ( [ mailto:[email-masked] | [email-masked] ] ) 

De plus l'email expediteur est [ mailto:[email-masked] | [email-masked] ] , depuis zendesk 

Cette adresse ne doit jamais etre utilisée comme 'send from' - c'est une adresse technique du systeme de notification DHL 

Donc quelque chose a changé dans le process de gestion des notifications 

Peux tu revoir ceci ? 

ci dessous un exemple