Subject: Escalations from LSM -> child tickets
From: Mathieu Girard <[email-masked]>
To: [email-masked], Miljana Zlatkovic <[email-masked]>, Natalia Brudek <[email-masked]>, Sylwia Adamczyk <[email-masked]>
Date: Wed, 7 Dec 2022 13:07:20 +0100

Hello

This is something I have been discussing with you individually already and
I wanted to kick it off officially

LSM (Livesalesman = Indian team) will no longer tag Miljana or Natalia in
tickets requiring escalation but will instead create child tickets and
assign them to you.

This will improve the escalation reporting and prevent some tickets from
being "skipped".

This way, all escalations in Zendesk will be handled the same way

-- 
Best,
Mathieu