Subject: Re: English Language Test - vibhu sharma
From: Subir Chakma <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 8 Nov 2022 00:37:45 -0700 (MST)

My preferred candidate. Thanks! 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, November 8, 2022 10:10:39 AM 
Subject: Re: English Language Test - vibhu sharma 

stay in Delhi,sound ok,7y of experience,last salary-25k,will come to office on 8th Nov for Screening 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "subir" <[email-masked]> 
Sent: Monday, November 7, 2022 5:19:57 PM 
Subject: Fwd: English Language Test - vibhu sharma 

interview 

From: vibhu sharma <[email-masked]> 
Sent: Sunday, November 6, 2022 1:11 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - vibhu sharma 

	
	
			Foreign Language Screening Test 
		
	Name 	vibhu sharma / (9891989140) 9891989140 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

Thank you for choosing babyshop.com for your shopping. 

We apologize for not delivering your product within the time period we communicated. As per the records, this is to inform you that your product was ordered on 23rd october2022 and shipped by us on the same day. Our courier partner tried to deliver the order on 24th October 2022 but could not find it as right address. We request you to please help us with the updated address so that we can reach out to you as early as possible. 

We appreciate your patience and understanding. 

Warmest regards, 

Vibhu Sharma 

Babyshop.com 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for informing us about the damaged product you received. I want to apologize on behalf of everyone at home box for our mistake. 

I have made a note of your complaint. As per policy we have a replacement or full refund for products that do not match our quality standards. We would request you to choose either” Replacement” or “ Refund” option by visiting our website www.Homebox.in .Based upon your confirmation our team will reach out to you for further process. 

Please feel free to contact us if you need help with anything else. 

Warmest Regards, 

Vibhu Sharma 

Homebox