Subject: Fwd: English Language Test - Neha Toppo
From: Aishwarya Jaiswal <[email-masked]>
To: [email-masked]
Date: Mon, 7 Nov 2022 04:52:36 -0700 (MST)

interview 

From: Neha Toppo <[email-masked]> 
Sent: Saturday, November 5, 2022 6:19 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Neha Toppo 

	
	
			Foreign Language Screening Test 
		
	Name 	Neha Toppo / (91) 8809855501 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Ma'am, 

I would like to update you about the status of your order placed on 26th of October' 22. 

Your order was shipped and handed over to courier company on the same day, as per the status courier company tried delivering the order but the address as per the courier is wrong. We're prioritizing your request, and I will make sure this issue is resolved. 

If you could just reconfirm the address as mentioned by you. Once problem resolved you will get notified immediately. You can also track the status by logging in to your account. 

Thanks for your patience 

Have a great day. 

Name. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thanks for reaching out. I'm sorry to hear that our product didn't meet your requirements. I completely understand that it isn't for everyone. 

Your request falls under our refund policy, we will gladly honor your decision. We have issued a refund to your payment . It might take up to 2-3 working days to see the amount reimbursed to your account. 

If you're still looking for the right choice for you, please let me know. Thank you for your time and for giving us a try. 

Regards