Subject: [Slack] barbara.lacaze mentioned you in #customer_support
From: Slack <[email-masked]>
To: "" <[email-masked]>
Date: Mon, 26 Sep 2022 12:00:39 +0000

Hi Subir Chakma,

You have a new mention from the glopal workspace (https://glopal.slack.com/x-p959769030997-2230192589008-4134674758292/).

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#customer_support
View in the archives: https://glopal.slack.com/x-p959769030997-2230192589008-4134674758292/archives/CUMHCMYAY/p1664181822014469

Subir Chakma (2:13 PM, September 26th)

Hi @barbara.lacaze

Please find the info as requested above.

https://glopal.zendesk.com/agent/tickets/810262
Seller ticket addressed to Naomi, handled by Nikodem. The seller was super upset due to delay in resolving 2-3 cases, so the matter was transferred from L1 to L2, and subsequently handled by Nikodem.

Carrier ticket
https://glopal.zendesk.com/agent/tickets/781440

L1 seller ticket on the matter which was replied to by Naomi & Nikodem as well.
https://glopal.zendesk.com/agent/tickets/780635

Documents as requested by carrier sought from seller on Jul 14. Reminder sent on Jul 17. Received on 18th and forwarded the same on same day. https://glopal.zendesk.com/agent/tickets/780635

On Aug 05, seller was informed about the carriers final reply on the matter.

22 Jul 2022, refunded the shipping cost in full due to the delay with the delivery.

Parcel was shipped DDU.

barbara.lacaze (5:13 PM, September 26th)

Thank you very much @Subir Chakma

@here there is a request from hsjohnson

do you know what is causing this issue of bad gateway ?

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