Subject: [Slack] New messages from kasia.roth, natalia.brudek, and more in glopal
From: Slack <[email-masked]>
To: "" <[email-masked]>
Date: Wed, 23 Feb 2022 10:44:42 +0000

Hi Subir Chakma,

You have a new mention from the glopal workspace (https://glopal.slack.com/x-p959769030997-2230192589008-3131221125047/).

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#customer_support
View in the archives: https://glopal.slack.com/x-p959769030997-2230192589008-3131221125047/archives/CUMHCMYAY/p1645541392355259

kasia.roth (8:19 PM, February 22nd)

@here I moved the weekly to Wednesday so that it suits the calendars of our colleagues from the enterprise team

natalia.brudek (4:10 PM, February 23rd)

Hey @sylwia.adamczyk @nikodem.lucka @Megha Chopra @Subir Chakma as you know we have quite a few instances when we don't receive emails from our customers in Zendesk. There is a workaround that might be used which seems to be quite beneficial for both parties. Our merchants can sign in to our Help Centre to have a clear view on their opened tickets and also respond to these there.
This way we can be sure that their messages are received by us. This is important especially in terms of chargebacks or claims.
The instructions on how to sign up there is here in this article: https://help.glopal.com/hc/en-us/articles/4413157910545-How-to-see-all-my-Glopal-support-tickets
I also created a macro for it called "Responding to tickets via Help Centre". Feel free to use it or modify it according to your needs.

sylwia.adamczyk (4:11 PM, February 23rd)

very useful! thanks Natalia! :female_superhero:

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