Subject: [Slack] natalia.brudek mentioned you in #support-in
From: Slack <[email-masked]>
To: "" <[email-masked]>
Date: Tue, 19 Oct 2021 14:32:00 +0000

Hi Subir Chakma,

You have a new mention from the glopal workspace (https://glopal.slack.com/x-p959769030997-2230192589008-2621896231858/).

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support-in
View in the archives: https://glopal.slack.com/x-p959769030997-2230192589008-2621896231858/archives/C024XRQ94UF/p1634635918002200

Subir Chakma (3:01 PM, October 19th)

Hi,

I need help with this ticket. As per the tracking page, the parcel is awaiting payment of VAT from the consignee. However, the consignee already contacted the local post office and they do not have it, and cannot recognize the tracking ref# we shared.

The hub team has provided inconclusive reply when asked whom to contact for the payment.

https://glopal.zendesk.com/agent/tickets/441849

natalia.brudek (7:56 PM, October 19th)

@Subir Chakma please ask the warehouse what is the name of the carrier and which tracking reference , ETWEB000001929 or VI50017868 should customer choose to claim the parcel

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