Subject: Re: Closing Gift Spins on High Roller Machines: Irish & Mystical Mine
From: Elitsa Todorova <[email-masked]>
To: Support Team <[email-masked]>, Chantelle Russak <[email-masked]>, Yulia Jeshinko <[email-masked]>, Yaaf Ederi <[email-masked]>, Or Furer <[email-masked]>, Guy Sade <[email-masked]>, [email-masked]
Date: Tue, 16 Oct 2018 19:17:59 +0300
List-Id: <scsupport.luckgenome.com>

Hi,

Since we have 2 threads about this, I'm CCing everyone here for full info.

Thanks,
Elitsa

On Tue, Oct 16, 2018 at 7:16 PM Elitsa Todorova <[email-masked]>
wrote:

> Hi everyone,
>
> By chance we discovered that gifted free spins were available on Mystical
> Mine and Irish Wild Luck. These are high roller machines and should not
> have gift spins available.
>
> @Yulia Jeshinko <[email-masked]> please confirm on this thread
> when you remove Gifted Spins for Irish Wild Luck (Mystical Mine is already
> removed).
>
> Here is how we will handle complaints (which we have due to having gift
> spins in these two machines since we opened them): with TWO responses.
>
> *Response 1:* should be sent right away, as a first response:
> *Thank you for reaching out to us about this. Let us explain. Today we
> picked up on a few issues with Gift Spins in a several of our machines,
> causing a bad player experience. So far we see issues in Irish Wild Luck
> and Mystical Mine and we are busy checking the rest. We'll keep you posted
> on the outcome!*
>
> *Response 2 *should be sent down the line. So, @Support Team
> <[email-masked]>, please follow up on this email (so we can
> provide the 2nd response) on the 24th of October.
>
> --
>
> *Elitsa Todorova* | Support Manager
>
> Luck Genome | GamePoint TLV
>
> (Mob: +359 (0)88 560 7694
>
> *E-mail: [email-masked]
>

-- 

*Elitsa Todorova* | Support Manager

Luck Genome | GamePoint TLV

(Mob: +359 (0)88 560 7694

*E-mail: [email-masked]