Subject: Re: Full screen issue
From: Elitsa Todorova <[email-masked]>
To: Support Team <[email-masked]>
Cc: Yulia Jeshinko <[email-masked]>, Yaaf Ederi <[email-masked]>, Chantelle Russak <[email-masked]>
Date: Sun, 14 Oct 2018 11:26:13 +0300
List-Id: <scsupport.luckgenome.com>

Hi,

Awesome. @Yulia Jeshinko <[email-masked]> I've added this screen
res. info into https://winjira.atlassian.net/browse/SLOTSC-11231.

Thanks,
Elitsa

On Sun, Oct 14, 2018 at 10:38 AM Ramananda Rama <[email-masked]>
wrote:

> Hi Elitsa,
>
> One player has responded at ticket #72260 and provided us with the Screen
> Resolution.
>
>
> *Here's is player's message:*
> *Your screen resolution and color depth are: *
> *1366 x 768 x 24 *
> *(width x height x color depth) *
> *Your display aspect ratio is: 683 / 384 = 1.78 *
>
> *Player's Details:*
> *UID*: 3589307
> * FB ID:* 1189409281074240
> * Name*: Sueli Fernandes
> * Email*: [email-masked]
>
> *Player's Meta Data*
> *user* : 3589307
> *fb_user_id* : 1189409281074240
> *application_version* : 1.124.9
> *device_os* :
> *device_model* :
> *device_model_extended* : Windows 7
> *browser_type* : Chrome
> *browser_version* : 69.0.3497.100
> *ip* : 189.102.241.115
> *locale* : pt_BR
> *install_type* : Web
>
> Please let us know if that helps.
>
> *Thanks*
> *Rama*
>
> ------------------------------
> *From: *"Sajeer" <[email-masked]>
> *To: *"Elitsa Todorova" <[email-masked]>
> *Cc: *"scsupport" <[email-masked]>, "Yulia Jeshinko" <
> [email-masked]>, "Yaaf Ederi" <[email-masked]>, "Chantelle
> Russak" <[email-masked]>
> *Sent: *Tuesday, October 2, 2018 5:12:37 PM
> *Subject: *Re: Full screen issue
>
> Hello Team,
>
> We will reach out to the players.
>
> Regards,
> Sajeer. G
>
> ------------------------------
> *From: *"elitsa" <[email-masked]>
> *To: *"scsupport" <[email-masked]>
> *Cc: *"Yulia Jeshinko" <[email-masked]>, "Yaaf Ederi" <
> [email-masked]>, "chantelle" <[email-masked]>
> *Sent: *Tuesday, October 2, 2018 5:05:14 PM
> *Subject: *Re: Full screen issue
>
> Hi guys,
> Please ask all four players to visit this link:
> https://www.infobyip.com/detectscreenresolution.php and share with us
> their screen resolution size from it.
>
> Thanks,
> Elitsa
>
> On Mon, Oct 1, 2018 at 8:53 PM Elitsa Todorova <[email-masked]>
> wrote:
>
>> Hi,
>> I have opened JIRA https://winjira.atlassian.net/browse/SLOTSC-11231 for
>> this.
>> Please link the JIRA and keep all 4 users on pending. Give me any new
>> users or updates we get, on this thread.
>>
>> Thanks,
>> Elitsa
>>
>> On Mon, Oct 1, 2018 at 7:52 PM Ramananda Rama <[email-masked]>
>> wrote:
>>
>>> Hi Elitsa,
>>>
>>> We have 3 more cases. They have tried our steps for adobe flash player,
>>> even trouble shoot. All of them has the same issue still. One of them has
>>> sent us the screenshots.
>>>
>>> 1. At ticket *#71988*
>>>
>>> *bub i have done that and still do it cos i can open the game its just
>>> that the bottom half of screen is black so if i try to play a game i cant
>>> see bet button etc and if i keep it open trying the black spreads until
>>> only very thin strip in middle of screen is showing everything else is just
>>> black \uD83D\uDE2D thank you for keeping trying to help tho*
>>>
>>> *Player's Details:*
>>> *User id* : 2948807
>>> * Fb id* : 100008045386074
>>> * Name* : Kate Shallard
>>> * Email* : [email-masked]
>>>
>>>
>>> *Player's Meta Data:*
>>> *user* : 2948807
>>> *fb_user_id* : 100008045386074
>>> *application_version* : 1.124.9
>>> *device_os* :
>>> *device_model* :
>>> *device_model_extended* : Windows 8.1
>>> *browser_type* : Chrome
>>> *browser_version* : 69.0.3497.100
>>> *ip* : 118.148.126.178
>>> *locale* : en_US
>>> *install_type* : Web
>>>
>>> 2. At ticket* #72101*
>>>
>>> *Slots Craze - still only getting half a page.*
>>>
>>> *I did the "full screen" bit - still only half a page.*
>>>
>>> *Tried the "Ctrl" while pressing "-" but nothing happened.*
>>>
>>> *How do I do a screenshot - I tried the "prtsc" button but nothing
>>> happened.*
>>>
>>> *Players Details:*
>>> *UID*: 3032471
>>> * FB ID:* 100001544995548
>>> * Name*: Judy Green
>>> * Email*: [email-masked]
>>>
>>>
>>> *Player's Meta Data:*
>>> *user* : 3032471
>>> *fb_user_id* : 100001544995548
>>> *application_version* : 1.124.9
>>> *device_os* :
>>> *device_model* :
>>> *device_model_extended* : Windows 10
>>> *browser_type* : Chrome
>>> *browser_version* : 69.0.3497.100
>>> *ip* : 60.227.130.183
>>> *locale* : en_GB
>>> *install_type* : Web
>>>
>>>
>>> 3. At * #71995 . *
>>> *Good, I'm satisfied although continue the problem*
>>>
>>> * This player has sent us the screenshot too. I have attached it*
>>>
>>> *Player's Details:*
>>> *UID*: 3589307
>>> * FB ID:* 1189409281074240
>>> * Name*: Sueli Fernandes
>>> * Email*: [email-masked]
>>>
>>> *Player's Meta Data*
>>> *user* : 3589307
>>> *fb_user_id* : 1189409281074240
>>> *application_version* : 1.124.9
>>> *device_os* :
>>> *device_model* :
>>> *device_model_extended* : Windows 7
>>> *browser_type* : Chrome
>>> *browser_version* : 69.0.3497.100
>>> *ip* : 189.102.241.115
>>> *locale* : pt_BR
>>> *install_type* : Web
>>>
>>>
>>> Regards,
>>> Rama
>>> ------------------------------
>>> *From: *"Ramananda Rama" <[email-masked]>
>>> *To: *"Elitsa Todorova" <[email-masked]>
>>> *Cc: *"scsupport" <[email-masked]>
>>> *Sent: *Sunday, September 30, 2018 4:22:53 PM
>>> *Subject: *Full screen issue
>>>
>>>
>>> Hi Elitsa,
>>>
>>> We have one player reporting about the screen issue at #71992
>>>
>>> It seems to be different issue un-related to Flash player. Player can
>>> see full screen on game lobby and when loading the game, but once the game
>>> is open, a small screen is cut off. Please see screenshot player has sent
>>> to us.
>>>
>>>
>>> Player's message:
>>>
>>> *Attached are screen shots of the games in question.*
>>>
>>> *The screen is full until I click on the games as you will see on the
>>> Dolphin shots*
>>>
>>> *Don't worry if you can't fix the problem as I can still play some of
>>> the games*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> <[email-masked]>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> I am not sure if reinstall will work. Can you please double check?
>>> In the meantime, we have advise the player that we will check with our
>>> technical team.
>>>
>>> *Player's details:*
>>> *UID:* 4077735
>>> * FB ID:* 496550163867300
>>> * Name:* Les Aitcheson
>>> * Email*: [email-masked]
>>>
>>>
>>> *Player's Meta Data:*
>>> *user* : 4077735
>>> *fb_user_id* : 496550163867300
>>> *application_version* : 1.124.9
>>> *device_os* :
>>> *device_model* :
>>> *device_model_extended* : Windows 7
>>> *browser_type* : Chrome
>>> *browser_version* : 69.0.3497.100
>>> *ip* : 122.56.208.158
>>> *locale* : en_US
>>> *install_type* : Web
>>>
>>>
>>> *Regards, *
>>> *Rama*
>>>
>>>
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Elitsa Todorova*Support Team Lead
>>
>> This email and any attachments are confidential, and may be legally
>> privileged and protected by copyright. If you are not the intended
>> recipient dissemination or copying of this email is prohibited. If you have
>> received this in error, please notify the sender by replying by email and
>> then delete the email completely from your system.
>>
>> Any views or opinions are solely those of the sender. This communication
>> is not intended to form a binding contract unless expressly indicated to
>> the contrary and properly authorised. Any actions taken on the basis of
>> this email are at the recipient's own risk.
>>
>
>
> --
>
> *Regards,*
>
>
> *Elitsa Todorova*Support Team Lead
>
> This email and any attachments are confidential, and may be legally
> privileged and protected by copyright. If you are not the intended
> recipient dissemination or copying of this email is prohibited. If you have
> received this in error, please notify the sender by replying by email and
> then delete the email completely from your system.
>
> Any views or opinions are solely those of the sender. This communication
> is not intended to form a binding contract unless expressly indicated to
> the contrary and properly authorised. Any actions taken on the basis of
> this email are at the recipient's own risk.
>
>

-- 

*Elitsa Todorova* | Support Manager

Luck Genome | GamePoint TLV

(Mob: +359 (0)88 560 7694

*E-mail: [email-masked]