Subject: Re: Promotional Email not receiving
From: Elitsa Todorova <[email-masked]>
To: Ramananda <[email-masked]>
Cc: Support Team <[email-masked]>
Date: Thu, 11 Oct 2018 11:31:14 +0300
List-Id: <scsupport.luckgenome.com>

Hi Rama,

I can see that:
1. address [email-masked] has a status: Hard Bounce in our mailing
system.
2. address [email-masked] has a status: *ACTIVE* in our mailing system.

So, she should alread be receiving emails from [email-masked] to
[email-masked]. Please tell her this and ask if she is not seeing the
emails, has she checked Spam/Junk folders? Also check her logs to see if
she's been getting any email bonus links on either one of her Slots Craze
accounts (before you reply).

Keep us posted in this thread please.

Thanks,
Elitsa

On Wed, Oct 10, 2018 at 8:34 PM Ramananda Rama <[email-masked]>
wrote:

> Hi Elitsa,
>
> We have one VIP player Lynda Atkinson (UID: 2608100) who haven't received
> CRM email for quite sometime at ticket #72227. Her email address is*
> [email-masked] <[email-masked]>* which she told us that
> she no longer have access to this email address.  She said her new email
> address is * [email-masked] <[email-masked]>* which is registered
> to her new Slots Craze account (UID: 4990547) with another FB account.
>
> Now due to her having multiple accounts with 2 different FB accounts, she
> is unable to update the new email address to her original Facebook profile
> which is a VIP account. Even though we are to send another steps for her
> try, I am certain she won't be able to follow the steps as she is
> technically impaired with the steps we sent to her multiple times, to give
> an example - while helping her with her account reset case.
>
> Please check if there is anyway we can subscribe her new email address  [email-masked]
> <[email-masked]>* to our mailing list
>
>
> ORIGINAL ACCOUNT
> LTV: $3,718.00
>
> UID: 2608100
> FB ID: 100006644586502
> Email: Lynda Atkinson
> Email: [email-masked]
>
>
> NEW ACCOUNT:
> LTV: $108.00
>
> UID: 4990547
> FB ID: 106046806970643
> Name: Lynda Atkinson
> Email: [email-masked]
>
>
> Thanks
> Rama
>

-- 

*Elitsa Todorova* | Support Manager

Luck Genome | GamePoint TLV

(Mob: +359 (0)88 560 7694

*E-mail: [email-masked]