Subject: Re: Payout Question - Slots Odyssey
From: Alexander Sinchenko <[email-masked]>
To: Yulia Jeshinko <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, Elitsa Todorova <[email-masked]>, Ron Eksein <[email-masked]>, Support Team <[email-masked]>
Date: Mon, 8 Oct 2018 15:56:42 +0300
List-Id: <scsupport.luckgenome.com>

The answer should be tomorrow.

On Mon, Oct 8, 2018 at 11:54 AM Alexander Sinchenko <
[email-masked]> wrote:

> We’re investigating.
>
> Have some troubles with a qa server, so at the moment we’re blocked.
>
> I will answer when will have an info
>
> сб, 6 окт. 2018 г. в 12:28, Yulia Jeshinko <[email-masked]>:
>
>> + Alex
>>
>>
>>
>> ------------------------------
>> *From:* Elitsa Todorova <[email-masked]>
>> *Sent:* Friday, October 5, 2018 7:46:47 PM
>> *To:* Support Team; Yulia Jeshinko; Chantelle Russak; Ron Eksein
>> *Subject:* Payout Question - Slots Odyssey
>>
>> Hi,
>>
>> Not sure who can answer this, so *@Yulia,* can you direct to the right
>> person in Ukraine please?
>>
>> We have a player inquiring about payouts in Slots Odyssey. She said when
>> she lands 4 or 5 Free Spin icons they do not pay out the right multiplier
>> (which is x50 and x100 respectively).
>>
>> While investigating this, we found this payline she landed (below). Her
>> total bet at the time was 5,000,000 which means 50,000 per line. She had
>> the 4 icons which means she should definitely get 50,000 x 50 = 2,500,000
>>
>> *What are her other paylines though? We do not see any others, and yet
>> her total win was 10 million from this spin. *
>>
>> *User: 3917310; Timestamp: 9/15/2018 2:54:31 AM GMT *
>>
>>
>> --
>>
>> *Elitsa Todorova* | Support Manager
>>
>> Luck Genome | GamePoint TLV
>>
>> (Mob: +359 (0)88 560 7694
>>
>> *E-mail: [email-masked]
>>
>