Subject: Re: Payout Question - Slots Odyssey
From: Alexander Sinchenko <[email-masked]>
To: Yulia Jeshinko <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, Elitsa Todorova <[email-masked]>, Ron Eksein <[email-masked]>, Support Team <[email-masked]>
Date: Mon, 8 Oct 2018 11:54:10 +0300
List-Id: <scsupport.luckgenome.com>

We’re investigating.

Have some troubles with a qa server, so at the moment we’re blocked.

I will answer when will have an info

сб, 6 окт. 2018 г. в 12:28, Yulia Jeshinko <[email-masked]>:

> + Alex
>
>
>
> ------------------------------
> *From:* Elitsa Todorova <[email-masked]>
> *Sent:* Friday, October 5, 2018 7:46:47 PM
> *To:* Support Team; Yulia Jeshinko; Chantelle Russak; Ron Eksein
> *Subject:* Payout Question - Slots Odyssey
>
> Hi,
>
> Not sure who can answer this, so *@Yulia,* can you direct to the right
> person in Ukraine please?
>
> We have a player inquiring about payouts in Slots Odyssey. She said when
> she lands 4 or 5 Free Spin icons they do not pay out the right multiplier
> (which is x50 and x100 respectively).
>
> While investigating this, we found this payline she landed (below). Her
> total bet at the time was 5,000,000 which means 50,000 per line. She had
> the 4 icons which means she should definitely get 50,000 x 50 = 2,500,000
>
> *What are her other paylines though? We do not see any others, and yet her
> total win was 10 million from this spin. *
>
> *User: 3917310; Timestamp: 9/15/2018 2:54:31 AM GMT *
>
>
> --
>
> *Elitsa Todorova* | Support Manager
>
> Luck Genome | GamePoint TLV
>
> (Mob: +359 (0)88 560 7694
>
> *E-mail: [email-masked]
>