Subject: Re: Payout Question - Slots Odyssey
From: "'Yulia Jeshinko' via Support Team" <[email-masked]>
To: Elitsa Todorova <[email-masked]>, Support Team <[email-masked]>, Chantelle Russak <[email-masked]>, Ron Eksein <[email-masked]>, Alexander Sinchenko <[email-masked]>
Date: Sat, 6 Oct 2018 09:28:17 +0000
List-Id: <scsupport.luckgenome.com>

+ Alex

________________________________
From: Elitsa Todorova <[email-masked]>
Sent: Friday, October 5, 2018 7:46:47 PM
To: Support Team; Yulia Jeshinko; Chantelle Russak; Ron Eksein
Subject: Payout Question - Slots Odyssey

Hi,

Not sure who can answer this, so @Yulia, can you direct to the right person in Ukraine please?

We have a player inquiring about payouts in Slots Odyssey. She said when she lands 4 or 5 Free Spin icons they do not pay out the right multiplier (which is x50 and x100 respectively).

While investigating this, we found this payline she landed (below). Her total bet at the time was 5,000,000 which means 50,000 per line. She had the 4 icons which means she should definitely get 50,000 x 50 = 2,500,000

What are her other paylines though? We do not see any others, and yet her total win was 10 million from this spin.
User: 3917310; Timestamp: 9/15/2018 2:54:31 AM GMT

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Elitsa Todorova | Support Manager

Luck Genome | GamePoint TLV

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*E-mail: [email-masked]<mailto:[email-masked]>