Subject: Re: Lobby Changes Starting 1st October 2018
From: Ramananda Rama <[email-masked]>
To: Chantelle Russak <[email-masked]>
Cc: scsupport <[email-masked]>, Yaaf Ederi <[email-masked]>, Elitsa Todorova <[email-masked]>, Yulia Jeshinko <[email-masked]>
Date: Fri, 5 Oct 2018 15:08:45 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi Chantelle, 

Just FYI 

We have one player reaching out to us at ticket # 72184 wondering why we only have 1 machine "On Fire" 

Player's message: 

Why are we only getting 1 "On Fire game now when we used to get several? daily to choose from Thanks 

After discussing with Elitsa, we have replied below to the player: 

Let me first explain what On Fire means: it just shows our players on a daily basis, where we see the most activity, so a lot of players, lots of spinning and play time. So, we're currently trying out new things, based on player feedback, including dialing down the number of games we mark for you in the start of the Lobby. 

Let us know what you think! 

Player's Details: 
UID: 1832443 
FB ID: 100001559052589 
Name : Jane Howard 
Email : [ mailto:[email-masked] | [email-masked] ] 

Thanks 
Rama 

From: "Chantelle Russak" <[email-masked]> 
To: "Guy Sade" <[email-masked]> 
Cc: "scsupport" <[email-masked]>, "Yaaf Ederi" <[email-masked]>, "Elitsa Todorova" <[email-masked]>, "Ron Eksein" <[email-masked]>, "Yulia Jeshinko" <[email-masked]>, "Erwin Ackerman" <[email-masked]> 
Sent: Monday, October 1, 2018 5:41:35 PM 
Subject: Re: Lobby Changes Starting 1st October 2018 

Hi All, 
Small update. Due to aesthetic we will keep it as "on fire" but still have a reduced featured game lobby to 1 game and not 4 

Thanks 
Chantelle 

On Mon, Oct 1, 2018 at 2:18 PM Guy Sade < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Ron , it shouldn’t effect the logic of machine_location in bets table , right? 

Sent from my iPhone 

On 1 Oct 2018, at 14:00, Chantelle Russak < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hello All, 

Starting from today we will no longer having 4 games on "Fire" in the game lobby. 

The new game lobby will only highlight the promo's game for that given day and will be shown in the lobby as "Featured" 

[ mailto:[email-masked] | @scsupport ] , [ mailto:[email-masked] | @Yaaf Ederi ] [ mailto:[email-masked] | @Elitsa
 Todorova ] please make sure to keep us updated if there are any complaints from users in respect to the change. 

We believe this change will be a better user experience and will also eliminate user fustration with the term "on fire". 

Good Luck to us all! 

Thanks 
Chantelle 

BQ_END

-- 

Chantelle Russak | Head of Monetization and Operations 
Luck Genome | GamePoint TLV 

( Mob: +972 (0)52 344 1415 

* E-mail: [ mailto:[email-masked] | [email-masked] ]