Subject: Re: Promotional Email Bonus - #72182
From: Elitsa Todorova <[email-masked]>
To: Ramananda <[email-masked]>
Cc: Yulia Jeshinko <[email-masked]>, Support Team <[email-masked]>
Date: Fri, 5 Oct 2018 11:40:00 +0300
List-Id: <scsupport.luckgenome.com>

Hi guys,

I'll take this one. Looks like the player status in our mailing system is:
Complained, since October 4th. He probably clicked marked us as spam.
I re-subscribed [email-masked], you can get back to him and
update.

Thanks,
Elitsa

On Fri, Oct 5, 2018 at 11:23 AM Ramananda Rama <[email-masked]>
wrote:

>
> Hi Yulia,
>
> Can you please check if this player has accidentally unsubscribe from
> promotional email list. If so, can you please re-subscribe him again?
> The last time player collected promotional email bonus was on 17th Sept.
> We have advised the player to check spam and junk folder in the meantime.
>
> Player's message at ticket #72182
>
> *Sorry that didn't work. Im still not receiving any bonus thru my mail.
> Thanks for trying...……………………..*
>
>
> *Player's Details:*
> *UID*: 4914684
> * FB ID:* 489714804776346
> * Name*: Harry Schoonover
> * Email*: [email-masked]
>
> · *Join Date* - April 4, 2018
> · *Last Active Date* - Oct 4, 2018
> · *Last Deposit Date* - N/A
> · *Sum of Deposit* - N/A
> · *Is VIP*: No
> · *VIP Join Date* - N/A
> · *VIP Status* - N/A
>
>
> Player's Meta Data
> *user* : 4914684
> *fb_user_id* : 489714804776346
> *application_version* : 1.124.13
> *device_os* :
> *device_model* :
> *device_model_extended* : Windows 10
> *browser_type* : Chrome
> *browser_version* : 64.0.3282.140
> *ip* : 24.17.137.160
> *locale* : en_US
> *install_type* : Web
>
> Please let me know if you need more details.
>
> Regards,
> Rama
>

-- 

*Elitsa Todorova* | Support Manager

Luck Genome | GamePoint TLV

(Mob: +359 (0)88 560 7694

*E-mail: [email-masked]