Subject: Re: Free Spin Issue UID(118317) #72108
From: Elitsa Todorova <[email-masked]>
To: Support Team <[email-masked]>, Yulia Jeshinko <[email-masked]>
Date: Thu, 4 Oct 2018 11:23:15 +0300
List-Id: <scsupport.luckgenome.com>

Hi Sajeer,

Thanks. FYI though this is not a Free Spin bug as described in your subject
line (the free spins worked fine), its a Bonus Recovery Failure.
I have opened this JIRA: https://winjira.atlassian.net/browse/SLOTSC-11241.
You can connect the ticket.

Thanks,
Elitsa

On Wed, Oct 3, 2018 at 4:16 PM Sajeer G <[email-masked]> wrote:

> Hi Elitsa,
>
> We had a player who won 8 Free Spins and she was disconnected from the
> game on machine Rise of the Mayan while playing her 8th Free spin on 30th
> Sept at 9:16 PM (GMT) and she reopened the again on 2nd Oct at  4:17 PM
> (GMT) but she did not received her 8th Free spin.
>
> I have attached the Screenshot of the Log Details as well. Please check.
>
> *Player's detail:*
>
> *LTV*: $431.53
> *UID*: 118317
> *FB ID*: 100000580749957
> *Name*: Karen Eddy
> *Email*: [email-masked]
>
> *Metadata*:
>
> *user* : 118317
> *fb_user_id* : 100000580749957
> *application_version* : 1.124.2
> *device_os* : iOS
> *device_model* : iPhone
> *device_model_extended* : iPhone OS 12.0 iPhone8,1
> *browser_type* :
> *browser_version* :
> *ip* : 66.194.45.18
> *locale* : en_US
> *install_type* : Mobile
>
> If you need any details, let me know.
>
> Regards,
> Sajeer. G
>

-- 

*Elitsa Todorova* | Support Manager

Luck Genome | GamePoint TLV

(Mob: +359 (0)88 560 7694

*E-mail: [email-masked]