Subject: Free Spin Issue UID(118317) #72108
From: Sajeer G <[email-masked]>
To: elitsa <[email-masked]>
Cc: scsupport <[email-masked]>
Date: Wed, 3 Oct 2018 18:46:51 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi Elitsa, 

We had a player who won 8 Free Spins and she was disconnected from the game on machine Rise of the Mayan while playing her 8th Free spin on 30th Sept at 9:16 PM (GMT) and she reopened the again on 2nd Oct at 4:17 PM (GMT) but she did not received her 8th Free spin. 

I have attached the Screenshot of the Log Details as well. Please check. 

Player's detail: 

LTV : $431.53 
UID : 118317 
FB ID : 100000580749957 
Name : Karen Eddy 
Email : [email-masked] 

Metadata : 

user : 118317 
fb_user_id : 100000580749957 
application_version : 1.124.2 
device_os : iOS 
device_model : iPhone 
device_model_extended : iPhone OS 12.0 iPhone8,1 
browser_type : 
browser_version : 
ip : 66.194.45.18 
locale : en_US 
install_type : Mobile 

If you need any details, let me know. 

Regards, 
Sajeer. G