Subject: Re: Full screen issue
From: Sajeer G <[email-masked]>
To: elitsa <[email-masked]>
Cc: scsupport <[email-masked]>, Yulia Jeshinko <[email-masked]>, Yaaf Ederi <[email-masked]>, chantelle <[email-masked]>
Date: Tue, 2 Oct 2018 17:12:37 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hello Team, 

We will reach out to the players. 

Regards, 
Sajeer. G 

From: "elitsa" <[email-masked]> 
To: "scsupport" <[email-masked]> 
Cc: "Yulia Jeshinko" <[email-masked]>, "Yaaf Ederi" <[email-masked]>, "chantelle" <[email-masked]> 
Sent: Tuesday, October 2, 2018 5:05:14 PM 
Subject: Re: Full screen issue 

Hi guys, 
Please ask all four players to visit this link: [ https://www.infobyip.com/detectscreenresolution.php | https://www.infobyip.com/detectscreenresolution.php ] and share with us their screen resolution size from it. 

Thanks, 
Elitsa 

On Mon, Oct 1, 2018 at 8:53 PM Elitsa Todorova < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi, 
I have opened JIRA [ https://winjira.atlassian.net/browse/SLOTSC-11231 | https://winjira.atlassian.net/browse/SLOTSC-11231 ] for this. 
Please link the JIRA and keep all 4 users on pending. Give me any new users or updates we get, on this thread. 

Thanks, 
Elitsa 

On Mon, Oct 1, 2018 at 7:52 PM Ramananda Rama < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Elitsa, 

We have 3 more cases. They have tried our steps for adobe flash player, even trouble shoot. All of them has the same issue still. One of them has sent us the screenshots. 

1. At ticket #71988 

bub i have done that and still do it cos i can open the game its just that the bottom half of screen is black so if i try to play a game i cant see bet button etc and if i keep it open trying the black spreads until only very thin strip in middle of screen is showing everything else is just black \uD83D\uDE2D thank you for keeping trying to help tho 

Player's Details: 
User id : 2948807 
Fb id : 100008045386074 
Name : Kate Shallard 
Email : [ mailto:[email-masked] | [email-masked] ] 

Player's Meta Data: 
user : 2948807 
fb_user_id : 100008045386074 
application_version : 1.124.9 
device_os : 
device_model : 
device_model_extended : Windows 8.1 
browser_type : Chrome 
browser_version : 69.0.3497.100 
ip : 118.148.126.178 
locale : en_US 
install_type : Web 

2. At ticket #72101 

Slots Craze - still only getting half a page. 

I did the "full screen" bit - still only half a page. 

Tried the "Ctrl" while pressing "-" but nothing happened. 

How do I do a screenshot - I tried the "prtsc" button but nothing happened. 

Players Details: 
UID : 3032471 
FB ID: 100001544995548 
Name : Judy Green 
Email : [ mailto:[email-masked] | [email-masked] ] 

Player's Meta Data: 
user : 3032471 
fb_user_id : 100001544995548 
application_version : 1.124.9 
device_os : 
device_model : 
device_model_extended : Windows 10 
browser_type : Chrome 
browser_version : 69.0.3497.100 
ip : 60.227.130.183 
locale : en_GB 
install_type : Web 

3. At #71995 . 
Good, I'm satisfied although continue the problem 

This player has sent us the screenshot too. I have attached it 

Player's Details: 
UID : 3589307 
FB ID: 1189409281074240 
Name : Sueli Fernandes 
Email : [ mailto:[email-masked] | [email-masked] ] 

Player's Meta Data 
user : 3589307 
fb_user_id : 1189409281074240 
application_version : 1.124.9 
device_os : 
device_model : 
device_model_extended : Windows 7 
browser_type : Chrome 
browser_version : 69.0.3497.100 
ip : 189.102.241.115 
locale : pt_BR 
install_type : Web 

Regards, 
Rama 

From: "Ramananda Rama" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Elitsa Todorova" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "scsupport" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 30, 2018 4:22:53 PM 
Subject: Full screen issue 

Hi Elitsa, 

We have one player reporting about the screen issue at #71992 

It seems to be different issue un-related to Flash player. Player can see full screen on game lobby and when loading the game, but once the game is open, a small screen is cut off. Please see screenshot player has sent to us. 

Player's message: 

Attached are screen shots of the games in question. 

The screen is full until I click on the games as you will see on the Dolphin shots 

Don't worry if you can't fix the problem as I can still play some of the games 

[ mailto:[email-masked] ] 

I am not sure if reinstall will work. Can you please double check? 
In the meantime, we have advise the player that we will check with our technical team. 

Player's details: 
UID: 4077735 
FB ID: 496550163867300 
Name: Les Aitcheson 
Email : [ mailto:[email-masked] | [email-masked] ] 

Player's Meta Data: 
user : 4077735 
fb_user_id : 496550163867300 
application_version : 1.124.9 
device_os : 
device_model : 
device_model_extended : Windows 7 
browser_type : Chrome 
browser_version : 69.0.3497.100 
ip : 122.56.208.158 
locale : en_US 
install_type : Web 

Regards, 
Rama 

-- 

Regards, 

Elitsa Todorova 
Support Team Lead 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

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BQ_END

-- 

Regards, 

Elitsa Todorova 
Support Team Lead 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.