Subject: Re: Missing purchases in Lookup (& Possibly BI)
From: "'Yulia Jeshinko' via Support Team" <[email-masked]>
To: Ron Eksein <[email-masked]>
Cc: Elitsa Todorova <[email-masked]>, Ronald Hoogland <[email-masked]>, Support Team <[email-masked]>, Chantelle Russak <[email-masked]>, Yaaf Ederi <[email-masked]>, Erwin Ackerman <[email-masked]>, Guy Sade <[email-masked]>
Date: Tue, 2 Oct 2018 11:18:55 +0000
List-Id: <scsupport.luckgenome.com>

Hey Ron,

Please send us an update on the issues below.

Thanks,
Yulia

________________________________
From: Ron Eksein <[email-masked]>
Sent: Saturday, September 29, 2018 7:04:56 PM
To: Yulia Jeshinko
Cc: Elitsa Todorova; Ronald Hoogland; Support Team; Chantelle Russak; Yaaf Ederi; Erwin Ackerman; Guy Sade
Subject: Re: Missing purchases in Lookup (& Possibly BI)

Hi
we don't see this transaction in the transaction table (BI).
I will check it on Monday,
Ron

On Fri, Sep 28, 2018 at 8:34 PM Yulia Jeshinko <[email-masked]<mailto:[email-masked]>> wrote:

+ Ron, Erwin, Guy

________________________________
From: Elitsa Todorova <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 28, 2018 8:29:33 PM
To: Ronald Hoogland; Support Team; Yulia Jeshinko; Chantelle Russak; Yaaf Ederi
Subject: Missing purchases in Lookup (& Possibly BI)

Hi,

User 1347961 has purchased 45 times (successfully) between 14th and 15th September 2018, as can be seen in Admin - SS attached.

However the Lookup is telling me there are 0 purchase action results in that period.

Anyone know why? Are those transactions also missing in BI? @Ronald Hoogland<mailto:[email-masked]> ?
Here is a JIRA for this: https://winjira.atlassian.net/browse/SLOTSC-11221

--

Regards,

Elitsa Todorova
Support Team Lead

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Ron Ekstein

Head of BI & BA
Luck Genome

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