Subject: Re: Full screen issue
From: Elitsa Todorova <[email-masked]>
To: Support Team <[email-masked]>
Cc: Yulia Jeshinko <[email-masked]>, Yaaf Ederi <[email-masked]>, Chantelle Russak <[email-masked]>
Date: Mon, 1 Oct 2018 20:53:16 +0300
List-Id: <scsupport.luckgenome.com>

Hi,

I have opened JIRA https://winjira.atlassian.net/browse/SLOTSC-11231 for
this.
Please link the JIRA and keep all 4 users on pending. Give me any new users
or updates we get, on this thread.

Thanks,
Elitsa

On Mon, Oct 1, 2018 at 7:52 PM Ramananda Rama <[email-masked]>
wrote:

> Hi Elitsa,
>
> We have 3 more cases. They have tried our steps for adobe flash player,
> even trouble shoot. All of them has the same issue still. One of them has
> sent us the screenshots.
>
> 1. At ticket *#71988*
>
> *bub i have done that and still do it cos i can open the game its just
> that the bottom half of screen is black so if i try to play a game i cant
> see bet button etc and if i keep it open trying the black spreads until
> only very thin strip in middle of screen is showing everything else is just
> black 😭 thank you for keeping trying to help tho*
>
> *Player's Details:*
> *User id* : 2948807
> * Fb id* : 100008045386074
> * Name* : Kate Shallard
> * Email* : [email-masked]
>
>
> *Player's Meta Data:*
> *user* : 2948807
> *fb_user_id* : 100008045386074
> *application_version* : 1.124.9
> *device_os* :
> *device_model* :
> *device_model_extended* : Windows 8.1
> *browser_type* : Chrome
> *browser_version* : 69.0.3497.100
> *ip* : 118.148.126.178
> *locale* : en_US
> *install_type* : Web
>
> 2. At ticket* #72101*
>
> *Slots Craze - still only getting half a page.*
>
> *I did the "full screen" bit - still only half a page.*
>
> *Tried the "Ctrl" while pressing "-" but nothing happened.*
>
> *How do I do a screenshot - I tried the "prtsc" button but nothing
> happened.*
>
> *Players Details:*
> *UID*: 3032471
> * FB ID:* 100001544995548
> * Name*: Judy Green
> * Email*: [email-masked]
>
>
> *Player's Meta Data:*
> *user* : 3032471
> *fb_user_id* : 100001544995548
> *application_version* : 1.124.9
> *device_os* :
> *device_model* :
> *device_model_extended* : Windows 10
> *browser_type* : Chrome
> *browser_version* : 69.0.3497.100
> *ip* : 60.227.130.183
> *locale* : en_GB
> *install_type* : Web
>
>
> 3. At * #71995 . *
> *Good, I'm satisfied although continue the problem*
>
> * This player has sent us the screenshot too. I have attached it*
>
> *Player's Details:*
> *UID*: 3589307
> * FB ID:* 1189409281074240
> * Name*: Sueli Fernandes
> * Email*: [email-masked]
>
> *Player's Meta Data*
> *user* : 3589307
> *fb_user_id* : 1189409281074240
> *application_version* : 1.124.9
> *device_os* :
> *device_model* :
> *device_model_extended* : Windows 7
> *browser_type* : Chrome
> *browser_version* : 69.0.3497.100
> *ip* : 189.102.241.115
> *locale* : pt_BR
> *install_type* : Web
>
>
> Regards,
> Rama
> ------------------------------
> *From: *"Ramananda Rama" <[email-masked]>
> *To: *"Elitsa Todorova" <[email-masked]>
> *Cc: *"scsupport" <[email-masked]>
> *Sent: *Sunday, September 30, 2018 4:22:53 PM
> *Subject: *Full screen issue
>
>
> Hi Elitsa,
>
> We have one player reporting about the screen issue at #71992
>
> It seems to be different issue un-related to Flash player. Player can see
> full screen on game lobby and when loading the game, but once the game is
> open, a small screen is cut off. Please see screenshot player has sent to
> us.
>
>
> Player's message:
>
> *Attached are screen shots of the games in question.*
>
> *The screen is full until I click on the games as you will see on the
> Dolphin shots*
>
> *Don't worry if you can't fix the problem as I can still play some of the
> games*
>
>
>
>
>
>
>
>
> <[email-masked]>
>
>
>
>
>
>
>
>
> I am not sure if reinstall will work. Can you please double check?
> In the meantime, we have advise the player that we will check with our
> technical team.
>
> *Player's details:*
> *UID:* 4077735
> * FB ID:* 496550163867300
> * Name:* Les Aitcheson
> * Email*: [email-masked]
>
>
> *Player's Meta Data:*
> *user* : 4077735
> *fb_user_id* : 496550163867300
> *application_version* : 1.124.9
> *device_os* :
> *device_model* :
> *device_model_extended* : Windows 7
> *browser_type* : Chrome
> *browser_version* : 69.0.3497.100
> *ip* : 122.56.208.158
> *locale* : en_US
> *install_type* : Web
>
>
> *Regards, *
> *Rama*
>
>

-- 

*Regards,*

*Elitsa Todorova*Support Team Lead

This email and any attachments are confidential, and may be legally
privileged and protected by copyright. If you are not the intended
recipient dissemination or copying of this email is prohibited. If you have
received this in error, please notify the sender by replying by email and
then delete the email completely from your system.

Any views or opinions are solely those of the sender. This communication is
not intended to form a binding contract unless expressly indicated to the
contrary and properly authorised. Any actions taken on the basis of this
email are at the recipient's own risk.