Subject: Daily Ticket Report for 1st October 2018
From: Ramananda Rama <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, scsupport <[email-masked]>
Date: Mon, 1 Oct 2018 14:45:07 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi, 

Please see the daily report for the last 7 days and yesterday. 

Sorry for the delay in sending the report. 

# The number of Screen Resolution Tickets we had in the past week ( 7 days) are the players with the full screen issue. We have provided with a steps to check if their Flash players are updated and if they allow in acceptance list. . Some players are still reporting it still happen after trying our steps. Will keep an eye on this. 
# The number of How to Play tickets we had in the past week (7days) are the players asking how to update Flash players, looking for free coins, how to remove their FB profile photo from Slots Craze app etc. 
# The number of Loading App we had in the past week (7 days) are the player who were not able to load the game completely. Some of them were related to Flash players issue. 

Daily ticket report for Y esterday (30th September 2018 ) 

Month/Year (Ticket Created) 	Sep 2018 
Category 	Platform 	# Tickets 	# Reopens 
Empty Ticket 	Ipad 	1 	0 
Screen Resolution 	Web 	1 	0 

Daily tickets for last 7 days ( 24th Sept 30 th September 2018 ) 

	Time (Ticket Created) 	9/2018 
Category 	Platform 	# Tickets 	# Reopens 
Cant Play 	iPhone 	1 	0 
Web 	1 	0 
Community Management 	iPhone 	1 	0 
CRM 	iPhone 	1 	1 
Daily bonus 	iPhone 	1 	0 
Daily Mission 	Android Phone 	1 	0 
Depositors 	iPhone 	2 	0 
Web 	2 	0 
Feedback Positive 	Ipad 	1 	0 
Freeze 	Web 	1 	0 
How to play 	Ipad 	1 	0 
Web 	5 	2 
Loading app 	Web 	6 	1 
Loading machine 	iPhone 	1 	1 
Purchase 	Multiple 	1 	1 
Web 	2 	1 
Screen Resolution 	Web 	7 	0 
Wrong behavior 	Ipad 	1 	0 
Web 	2 	1