Subject: Re: Missing purchases in Lookup (& Possibly BI)
From: Chantelle Russak <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Guy Sade <[email-masked]>, Yulia Jeshinko <[email-masked]>, Ronald Hoogland <[email-masked]>, scsupport <[email-masked]>, Yaaf Ederi <[email-masked]>, Ron Eksein <[email-masked]>, [email-masked]
Date: Sat, 29 Sep 2018 00:00:57 +0300
List-Id: <scsupport.luckgenome.com>

Hi There!

I don't believe this is a QA account.  Based on what I see this player
installed the app Dec 31  2013.

What I would suggest is check players activity in the last 120 days.

Also would check the players buying history.  I would check my VIP report
but i cant because the report isnt working as it is coming up with empty
data(sent a separate email with this)

Thanks
Chantelle

On Fri, Sep 28, 2018 at 10:02 PM Elitsa Todorova <[email-masked]>
wrote:

> Hi Guy,
>
> Not a dumb question :)
> I don't think so, the player is called Shawn Icbydia and looks to be from
> the States.
>
> However, even if it were a test account, those purchases would still have
> to show up in BI, would they not? What is the behavior?
>
> Thanks,
> Elitsa
>
> On Fri, Sep 28, 2018 at 9:55 PM Guy Sade <[email-masked]> wrote:
>
>> Sorry for the dumb question , any chance this is a test/qa user?
>>
>>
>>
>> Sent from my iPhone
>>
>> On 28 Sep 2018, at 20:34, Yulia Jeshinko <[email-masked]> wrote:
>>
>> + Ron, Erwin, Guy
>> ------------------------------
>> *From:* Elitsa Todorova <[email-masked]>
>> *Sent:* Friday, September 28, 2018 8:29:33 PM
>> *To:* Ronald Hoogland; Support Team; Yulia Jeshinko; Chantelle Russak;
>> Yaaf Ederi
>> *Subject:* Missing purchases in Lookup (& Possibly BI)
>>
>> Hi,
>>
>> User 1347961 has purchased 45 times (successfully) between 14th and 15th
>> September 2018, as can be seen in Admin - SS attached.
>>
>> However the Lookup is telling me there are 0 purchase action results in
>> that period.
>>
>> Anyone know why? Are those transactions also missing in BI? @Ronald
>> Hoogland <[email-masked]> ?
>> Here is a JIRA for this:
>> https://winjira.atlassian.net/browse/SLOTSC-11221
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Elitsa Todorova *Support Team Lead
>>
>> This email and any attachments are confidential, and may be legally
>> privileged and protected by copyright. If you are not the intended
>> recipient dissemination or copying of this email is prohibited. If you have
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>> then delete the email completely from your system.
>>
>> Any views or opinions are solely those of the sender. This communication
>> is not intended to form a binding contract unless expressly indicated to
>> the contrary and properly authorised. Any actions taken on the basis of
>> this email are at the recipient's own risk.
>>
>>
>
> --
>
> *Regards,*
>
>
> *Elitsa Todorova*Support Team Lead
>
> This email and any attachments are confidential, and may be legally
> privileged and protected by copyright. If you are not the intended
> recipient dissemination or copying of this email is prohibited. If you have
> received this in error, please notify the sender by replying by email and
> then delete the email completely from your system.
>
> Any views or opinions are solely those of the sender. This communication
> is not intended to form a binding contract unless expressly indicated to
> the contrary and properly authorised. Any actions taken on the basis of
> this email are at the recipient's own risk.
>

-- 

Chantelle Russak | Head of Monetization and Operations
Luck Genome | GamePoint TLV

(Mob: +972 (0)52 344 1415

*E-mail: [email-masked]