Subject: Re: Missing purchases in Lookup (& Possibly BI)
From: Elitsa Todorova <[email-masked]>
To: Guy Sade <[email-masked]>
Cc: Yulia Jeshinko <[email-masked]>, Ronald Hoogland <[email-masked]>, Support Team <[email-masked]>, Chantelle Russak <[email-masked]>, Yaaf Ederi <[email-masked]>, Ron Eksein <[email-masked]>, [email-masked]
Date: Fri, 28 Sep 2018 22:02:13 +0300
List-Id: <scsupport.luckgenome.com>

Hi Guy,

Not a dumb question :)
I don't think so, the player is called Shawn Icbydia and looks to be from
the States.

However, even if it were a test account, those purchases would still have
to show up in BI, would they not? What is the behavior?

Thanks,
Elitsa

On Fri, Sep 28, 2018 at 9:55 PM Guy Sade <[email-masked]> wrote:

> Sorry for the dumb question , any chance this is a test/qa user?
>
>
>
> Sent from my iPhone
>
> On 28 Sep 2018, at 20:34, Yulia Jeshinko <[email-masked]> wrote:
>
> + Ron, Erwin, Guy
> ------------------------------
> *From:* Elitsa Todorova <[email-masked]>
> *Sent:* Friday, September 28, 2018 8:29:33 PM
> *To:* Ronald Hoogland; Support Team; Yulia Jeshinko; Chantelle Russak;
> Yaaf Ederi
> *Subject:* Missing purchases in Lookup (& Possibly BI)
>
> Hi,
>
> User 1347961 has purchased 45 times (successfully) between 14th and 15th
> September 2018, as can be seen in Admin - SS attached.
>
> However the Lookup is telling me there are 0 purchase action results in
> that period.
>
> Anyone know why? Are those transactions also missing in BI? @Ronald
> Hoogland <[email-masked]> ?
> Here is a JIRA for this: https://winjira.atlassian.net/browse/SLOTSC-11221
>
>
> --
>
> *Regards,*
>
>
> *Elitsa Todorova *Support Team Lead
>
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-- 

*Regards,*

*Elitsa Todorova*Support Team Lead

This email and any attachments are confidential, and may be legally
privileged and protected by copyright. If you are not the intended
recipient dissemination or copying of this email is prohibited. If you have
received this in error, please notify the sender by replying by email and
then delete the email completely from your system.

Any views or opinions are solely those of the sender. This communication is
not intended to form a binding contract unless expressly indicated to the
contrary and properly authorised. Any actions taken on the basis of this
email are at the recipient's own risk.