Subject: Re: Acc. Reset cases request
From: Elitsa Todorova <[email-masked]>
To: Ramananda <[email-masked]>
Cc: Support Team <[email-masked]>
Date: Tue, 25 Sep 2018 01:42:03 +0300
List-Id: <scsupport.luckgenome.com>

Hey Rama,

Looks like the first case is a player getting a new device, the second &
third we never actually found the previous guest accounts to do a manual
transfer to. Do we have any others by any chance?

Thanks,
Elitsa

On Sun, Aug 19, 2018 at 3:37 PM Chantelle Russak <[email-masked]>
wrote:

> Thanks Rama.
>
> Elitsa will handle this specific email once she returns to the office on
> the 2.9
>
> Until then should any other cases like this come up please add it to this
> email so they can be added as well to the Jira
>
> Thanks
> Chantelle
>
> On Sun, Aug 19, 2018 at 11:06 AM, Ramananda Rama <[email-masked]>
> wrote:
>
>> Hi Elitsa,
>>
>> The recent account reset case for Guest Users I can find are as below.
>> #70208, User ID : 4954460
>>  #69923, User ID: 4158539
>>  #69843 User ID: 4325540
>>
>> Otherwise, most of the account reset case are due to connecting to
>> different FB profile. Hope this helps
>>
>> If you need more details about these cases, please let me know. I will be
>> more than happy to breakdown in details.
>>
>>
>> Regards,
>> Rama
>>
>> ------------------------------
>> *From: *"Elitsa Todorova" <[email-masked]>
>> *To: *"scsupport" <[email-masked]>
>> *Sent: *Saturday, August 18, 2018 1:40:03 AM
>> *Subject: *Acc. Reset cases request
>>
>> Hi guys,
>> At some point before I get back from leave, please find me recent cases
>> (2 or so cases will be fine) of a guest user reinstalling Slots Craze and
>> subsequently losing access to their guest account.
>>
>> I will use those cases to reopen
>> https://winjira.atlassian.net/browse/SLOTSC-3273 when I'm back, and
>> hopefully have it re-investigated.
>>
>> --
>>
>> *Regards,*
>>
>>
>> *Elitsa Todorova*Support Team Lead
>>
>> This email and any attachments are confidential, and may be legally
>> privileged and protected by copyright. If you are not the intended
>> recipient dissemination or copying of this email is prohibited. If you have
>> received this in error, please notify the sender by replying by email and
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>>
>> Any views or opinions are solely those of the sender. This communication
>> is not intended to form a binding contract unless expressly indicated to
>> the contrary and properly authorised. Any actions taken on the basis of
>> this email are at the recipient's own risk.
>>
>>
>

-- 

*Regards,*

*Elitsa Todorova*Support Team Lead

This email and any attachments are confidential, and may be legally
privileged and protected by copyright. If you are not the intended
recipient dissemination or copying of this email is prohibited. If you have
received this in error, please notify the sender by replying by email and
then delete the email completely from your system.

Any views or opinions are solely those of the sender. This communication is
not intended to form a binding contract unless expressly indicated to the
contrary and properly authorised. Any actions taken on the basis of this
email are at the recipient's own risk.