Subject: Daily Ticket Report for 7th September 2018
From: Ramananda Rama <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, scsupport <[email-masked]>
Date: Fri, 7 Sep 2018 11:16:52 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi, 

Please see the daily report for the last 7 days and yesterday. 

# The number of Can't Play tickets we had in the past week (7 days) are the players who had trouble loading the game due to downtime on the day of 123 version released. We've reach out to player once the game is up and send them few coins as a gift for the inconvenience. 
# The number of Community Management we had in the past week (7 days) are mostly the outbound follow up for the CM Promotion rewarding follow up. And some of them were the players asking about Touch Down Tag championship Bonus for VIP. Its not a spike. 
# The number of How to play tickets we had in the past week (7 days) are the players who wanted to know how to connect to FB, how to invite friends, how to play on different devices etc. Its not a spike. 

Daily ticket report for yesterday (6th September 2018 ) 

	Month/Year (Ticket Created) 	Sep 2018 
Category 	Platform 	# Tickets 	# Reopens 
Feedback Positive 	Web 	1 	0 
Free Spins 	Android Phone 	1 	0 
Purchase 	Android Tablet 	1 	0 
Web 	1 	0 

Daily tickets for last 7 days (31st August to 6th Sept 2018 ) 

	Time (Ticket Created) 	8/2018 	9/2018 
Category 	Platform 	# Tickets 	# Reopens 	# Tickets 	# Reopens 
Account Reset 	Ipad 	1 	0 	
	0 
Web 	
	0 	1 	0 
Cant Play 	Ipad 	
	0 	1 	0 
Web 	
	0 	6 	0 
Community Management 	Android Phone 	
	0 	1 	0 
Ipad 	
	0 	3 	1 
iPhone 	
	0 	3 	3 
Web 	
	0 	3 	3 
CRM 	Fire TV 	
	0 	1 	0 
iPhone 	
	0 	1 	1 
Web 	
	0 	1 	0 
Daily bonus 	iPhone 	
	0 	1 	1 
Daily Mission 	Android Phone 	
	0 	1 	2 
Feedback Negative 	Android Phone 	
	0 	1 	1 
Web 	1 	0 	
	0 
Feedback Positive 	Android Phone 	
	0 	1 	0 
Web 	
	0 	3 	0 
Free Spins 	Android Phone 	
	0 	1 	0 
iPhone 	1 	1 	
	0 
Gifts 	Web 	
	0 	1 	1 
Hourly bonus 	iPhone 	
	0 	1 	0 
How to play 	Android Phone 	1 	0 	1 	0 
Android Tablet 	1 	0 	
	0 
Web 	
	0 	3 	4 
Purchase 	Android Tablet 	
	0 	2 	0 
iPhone 	1 	0 	3 	0 
Web 	
	0 	1 	0 
Unclear query 	N/A 	
	0 	1 	0 
Web 	3 	0 	
	0 

Regards, 
Rama