Subject: Daily Ticket Report for 29th August 2018
From: Ramananda Rama <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, scsupport <[email-masked]>
Date: Wed, 29 Aug 2018 11:47:32 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi, 

Please see the daily report for the last 7 days and yesterday. 

# The number of Feedback Negatgive tickets we had in the past week ( 7 days) are was one VIP player Johnny Jacobsen (UID: 1633461) has been continuously contacting us on support with a very abusive and threatening message. And few of the other player were about fairness complaint. 

Daily ticket report for yesterday (28th August 2018 ) 

	Month/Year (Ticket Created) 	Aug 2018 
Category 	Platform 	# Tickets 	# Reopens 
Account Reset 	Web 	1 	0 
Empty Ticket 	Android Phone 	1 	0 
Ipad 	1 	0 
Feedback Positive 	Web 	1 	0 
Purchase 	Android Phone 	1 	0 

Daily tickets for last 7 days (22nd August to 28th August 2018 ) 

	Time (Ticket Created) 	8/2018 
Category 	Platform 	# Tickets 	# Reopens 
Account Reset 	Web 	2 	5 
Cant Play 	Ipad 	1 	0 
Community Management 	Android Phone 	1 	3 
iPhone 	1 	1 
Web 	4 	2 
CRM 	Web 	1 	0 
Daily Mission 	Web 	1 	0 
Depositors 	Android Phone 	1 	0 
Feedback Negative 	iPhone 	8 	2 
Feedback Positive 	Web 	6 	1 
Freeze 	Fire TV 	1 	1 
Gifts 	Web 	1 	0 
Max Bet 	Android Tablet 	1 	0 
Ipad 	1 	1 
Purchase 	Android Phone 	2 	1 
Fire TV 	2 	1 
Screen Resolution 	Android Phone 	1 	0 
Unclear query 	Android Tablet 	1 	0 
Web 	2 	0 

Regards, 
Rama