Subject: [Monthly] Changes to Our Chat and People Who Are Responsible! 💬
From: Olga from LiveChat <[email-masked]>
To: Sylvia <[email-masked]>
Date: Wed, 29 Aug 2018 05:09:58 +0000
List-Id: 9c5eb54aa9b2efe23531b3e09mc list <9c5eb54aa9b2efe23531b3e09.746257.list-id.mcsv.net>

Having a cold sweat when getting an “incoming chat?” See the basic chatting features explainer video, find out how to help new agents adapt and see how our customer won big thanks to LiveChat.
Hi Sylvia,
I was wondering if you’re still having a cold sweat when getting an “incoming chat?” I realize the pressure of achieving high customer satisfaction might be stressful.
No worries, you got this!
Watch the video with basic chatting features to know you’re using LiveChat’s potential. Learn how to divide agents into groups to help them adapt. Additional, to inspire your actions, read our customer’s story from games and gambling industry, and how they won big thanks to LiveChat.
Any more questions?
Hit me at [email-masked] (mailto:[email-masked]) , I will be happy to help.
Olga Kolodynska Content Writer (https://www.livechatinc.com/blog/author/olga-kolodynska?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) https://www.livechatinc.com/blog/author/olga-kolodynska?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913
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Basic Chatting Features Explained (https://www.youtube.com/watch?v=2jk8pzvBdag&utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
Have you ever wondered if you use LiveChat’s potential? This 1 minute explainer video shows basic LiveChat features in action. See how to use them and how they can benefit your business.
Watch the video→ (https://www.youtube.com/watch?v=2jk8pzvBdag&utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
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Support Heroes in Progress (https://www.livechatinc.com/updates/product-updates/set-agent-priority/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913 )
Some agents still have a cold sweat when they get an inquiry from a new visitor? You can now change the priority of assembling chats.
Divide your agents into groups. Primary group – for core agents of your team, who always should get the chats first. And Secondary group – for agents who fill in as backup when there’s a call to arms or for newcomers who are still learning the ropes.
Set agent priority → (https://www.livechatinc.com/updates/product-updates/set-agent-priority/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
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See How Kinguin - Digital Games Marketplace - Uses LiveChat to Communicate (https://www.livechatinc.com/customers/customer-stories/kinguin/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913 )
LiveChat is Kinguin’s first point of contact with customers and its Support Heroes are able to achieve 97% of customer satisfaction.
Read about the moments they’re winning big thanks to LiveChat.
See Kinguin’s story → (https://www.livechatinc.com/customers/customer-stories/kinguin/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
https://www.livechatinc.com/marketplace/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913
Back in 2009 Apple took over the market with the following words: “There is an app for that.” We like to think the same about our Marketplace of Apps and Experts.
Filip Jaskolski Head of Developers Program (https://developers.livechatinc.com/blog/author/fjaskolski/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) https://developers.livechatinc.com/blog/author/fjaskolski/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913
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EPISODE #5 (https://www.livechatinc.com/marketplace/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
Improve your life with apps (https://www.livechatinc.com/marketplace/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
Some say that there are 200M of companies worldwide. We believe that every one of them has very specific needs when it comes to the customer service.
We’re bringing more Apps (https://www.livechatinc.com/marketplace/apps/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) and Experts (https://www.livechatinc.com/marketplace/experts/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) to the Marketplace, so you and your team can easily design the most efficient workflows.
Automate your jobs with Automate.io (https://www.livechatinc.com/marketplace/apps/NLIwmDcnwMhbTsXS?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) or Zapier (https://www.livechatinc.com/marketplace/apps/zapier?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) . Work smarter with BotEngine (https://www.livechatinc.com/marketplace/apps/HRt8xnnmNKAIJkRm?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) chatbots. Connect LiveChat with CRMs (https://www.livechatinc.com/marketplace/search/crm?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) of your choice to boost your sales.
Follow @LiveChat (https://twitter.com/livechat?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913) on Twitter to learn about new app releases!
Browse apps → (https://www.livechatinc.com/marketplace/?utm_source=Newsletter+Subscribers&utm_campaign=c61fe21676-EMAIL_CAMPAIGN_2017_08_28_COPY_01&utm_medium=email&utm_term=0_81e2dd92da-c61fe21676-355759913)
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