Subject: Re: Kindle Fire TV Non-Imprinted Case
From: Chantelle Russak <[email-masked]>
To: Sajeer G <[email-masked]>
Cc: elitsa <[email-masked]>, scsupport <[email-masked]>
Date: Tue, 28 Aug 2018 18:58:21 +0300
List-Id: <scsupport.luckgenome.com>

Hi All

To keep everyone updated and on the same page i have updated the jira's and
escalated to production.

Will keep you updated

Thanks
Chantelle

On Tue, Aug 28, 2018 at 6:17 PM, Sajeer G <[email-masked]> wrote:

> Hi Chantelle,
>
> We've yet another non-imprinted case for Kindle Fire TV user. Player has
> forward us the copy of the payment receipt email (Order
> #D01-5782816-3920265).  We've check all purchases and we're unable to
> find this purchase.
>
> *Player's message on Ticket# 71682 :*
> *I purchased a coin pack for 4.99 it took the payment viva amazon but
> didn't credit my account , I received a server error message please resolve
> problem. *
> *Thank you. *
>
> *Sent from my Sprint Phone. *
> *------ Original message------From: Shane (Slots Craze Zendesk) Date: Tue,
> Aug 28, 2018 2:54 AMTo: Adulan7;Cc: Subject:Slots Craze Support Re: userId
> 5019497 Platform Amazon Fire TV *
>
> *Player sent the Copy of recipe at #71685:*
>
> From: Amazon.com Date: Mon, Aug 27, 2018 11:34 PMTo: [email-masked];Cc:
> Subject:Re: Re: Amazon.com order of Flash Pack.
> Greetings from Amazon.com.
>
> We're sorry. You replied to a confirmation-only address that can't accept
> incoming e-mail. But that's OK--this automated response will direct you to
> the right place at Amazon.com to answer your question or help you make
> changes to your order.
>
> To view or change an unshipped order from Amazon.com, or to obtain seller
> contact information for questions about a Marketplace order, visit:
>
> http://www.amazon.com/your-account
>
> For answers to questions about our shipping rates, returns policy, and how
> to use any of our services, visit:
>
> http://www.amazon.com/help
>
> We hope our online resources meet all your needs. If you've explored the
> above links but find you still need to get in touch with us, please use the
> e-mail form in our online Help department.
>
> Thanks for shopping at Amazon.com.
>
> Sincerely,
> Amazon.com Customer Service
> http://www.amazon.com
>
> P.S. You received this message because Amazon.com received
> the following message:
>
> Date: Mon, 27 Aug 2018 23:33:49 -0400
> From: "[email-masked]"
> To: "Amazon.com"
> Subject: Re: Amazon.com order of Flash Pack.
>
> I'm unable to play my credit!!!! You charge my account then gave me a
> server error message please fix problem
> Sent from my Sprint Phone.
> ------ Original message------From: Amazon.com Date: Mon, Aug 27, 2018
> 10:21 PMTo: [email-masked];Cc: Subject:Amazon.com order of Flash Pack.
> Kindle eBooks | Your Account | Amazon.com
> *Order Confirmation Order #D01-5782816-3920265 *
> *Hello Anthony R Dulan, Thank you for shopping with us. Amazon Appstore
> lets you instantly download games and mobile apps to your device. You can
> manage your apps and devices connected to your account from Your Apps and
> Devices. *
> *Manage your apps and connected devices in: *
> *Order Details *
> *Order #D01-5782816-3920265 Placed on Monday, August 27, 2018 *
> *Flash Pack *
> *Amazon Appstore *
> *Sold by Amazon Digital Services, Inc. *
> *Review this item *
> *$4.99 *
> *Item Subtotal: *
> *$4.99 *
> *Total Before Tax: *
> *$4.99 *
> *Tax Collected: *
> *$0.31 *
> *Grand Total: *
> *$5.30 *
> Learn more about Amazon Appstore in Help.
> We hope to see you again soon!
> Amazon.com
> Customers who bought Flash Pack also bought
> Pinball Arcade
> $0.00
> Zen Pinball
> $0.00
> Crock O'Gold Rainbow Slots TV
> $1.99
> You can view your receipt or invoice by visiting the Order details page.
> This email was sent from a notification-only address that cannot accept
> incoming email. Please do not reply to this message.
>
> Checking player's logs and the coins amount he described, he is referring
> to 300% as per Shop Simulator. And we can see he was offered 300% around
> the time of his purchase at user lookup:
> AROC_All_B_S_G_P_D_Non_Blitz_Last_Min3$_250%_01_Waltzing
> Wilds_05:01_Waltzing Wilds_05:Blitz Sale:Spins left:X
> Button:6.9900000000000002
>
> So we have compensated her for 300% but with double the amount as per
> guidelines and link the ticket to Jira: https://winjira.atlassian.net/
> browse/SLOTSC-1768 <https://winjira.atlassian.net/browse/SLOTSC-731>
>
>
> *Player's Details*
> *LTV:* $106.75
> *User id* : 5019497
> *Fb id :* N/A
> *Name :* Adulan
> *Email :* [email-masked]
>
> *Player's Meta Data*
> *user* : 5019497
> *fb_user_id* :
> *application_version* : 1.122.16
> *device_os* : LOLLIPOP_MR1
> *device_model* : Amazon AFTT
> *device_model_extended* : Linux 3.10.54+
> *browser_type* :
> *browser_version* :
> *ip* : 174.83.61.152
> *locale* : English
> *install_type* : Mobile
>
>
> Regards,
> Sajeer. G
>
>