Subject: Kindle Fire TV Non-Imprinted Case
From: Sajeer G <[email-masked]>
To: chantelle <[email-masked]>
Cc: elitsa <[email-masked]>, scsupport <[email-masked]>
Date: Tue, 28 Aug 2018 20:47:28 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi Chantelle, 

We've yet another non-imprinted case for Kindle Fire TV user. Player has forward us the copy of the payment receipt email ( Order #D01-5782816-3920265 ). We've check all purchases and we're unable to find this purchase. 

Player's message on Ticket# 71682 : 
I purchased a coin pack for 4.99 it took the payment viva amazon but didn't credit my account , I received a server error message please resolve problem. 
Thank you. 
Sent from my Sprint Phone. 

------ Original message------From: Shane (Slots Craze Zendesk) Date: Tue, Aug 28, 2018 2:54 AMTo: Adulan7;Cc: Subject:Slots Craze Support Re: userId 5019497 Platform Amazon Fire TV 

Player sent the Copy of recipe at #71685: 

From: Amazon.com Date: Mon, Aug 27, 2018 11:34 PMTo: [ mailto:[email-masked] | [email-masked] ] ;Cc: Subject:Re: Re: Amazon.com order of Flash Pack. 
Greetings from Amazon.com. 

We're sorry. You replied to a confirmation-only address that can't accept incoming e-mail. But that's OK--this automated response will direct you to the right place at Amazon.com to answer your question or help you make changes to your order. 

To view or change an unshipped order from Amazon.com, or to obtain seller contact information for questions about a Marketplace order, visit: 

[ http://www.amazon.com/your-account | http://www.amazon.com/your-account ] 

For answers to questions about our shipping rates, returns policy, and how to use any of our services, visit: 

[ http://www.amazon.com/help | http://www.amazon.com/help ] 

We hope our online resources meet all your needs. If you've explored the above links but find you still need to get in touch with us, please use the e-mail form in our online Help department. 

Thanks for shopping at Amazon.com. 

Sincerely, 
Amazon.com Customer Service 
[ http://www.amazon.com/ | http://www.amazon.com ] 

P.S. You received this message because Amazon.com received 
the following message: 

Date: Mon, 27 Aug 2018 23:33:49 -0400 
From: " [ mailto:[email-masked] | [email-masked] ] " 
To: "Amazon.com" 
Subject: Re: Amazon.com order of Flash Pack. 

I'm unable to play my credit!!!! You charge my account then gave me a server error message please fix problem 
Sent from my Sprint Phone. 
------ Original message------From: Amazon.com Date: Mon, Aug 27, 2018 10:21 PMTo: [ mailto:[email-masked] | [email-masked] ] ;Cc: Subject:Amazon.com order of Flash Pack. 
Kindle eBooks | Your Account | Amazon.com 
Order Confirmation Order #D01-5782816-3920265 
Hello Anthony R Dulan, Thank you for shopping with us. Amazon Appstore lets you instantly download games and mobile apps to your device. You can manage your apps and devices connected to your account from Your Apps and Devices. 
Manage your apps and connected devices in: 
Order Details 
Order #D01-5782816-3920265 Placed on Monday, August 27, 2018 
Flash Pack 
Amazon Appstore 
Sold by Amazon Digital Services, Inc. 
Review this item 
$4.99 
Item Subtotal: 
$4.99 
Total Before Tax: 
$4.99 
Tax Collected: 
$0.31 
Grand Total: 
$5.30 
Learn more about Amazon Appstore in Help. 
We hope to see you again soon! 
Amazon.com 
Customers who bought Flash Pack also bought 
Pinball Arcade 
$0.00 
Zen Pinball 
$0.00 
Crock O'Gold Rainbow Slots TV 
$1.99 
You can view your receipt or invoice by visiting the Order details page. This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. 
Checking player's logs and the coins amount he described, he is referring to 300% as per Shop Simulator. And we can see he was offered 300% around the time of his purchase at user lookup: 
AROC_All_B_S_G_P_D_Non_Blitz_Last_Min3$_250%_01_Waltzing Wilds_05:01_Waltzing Wilds_05:Blitz Sale:Spins left:X Button:6.9900000000000002 

So we have compensated her for 300% but with double the amount as per guidelines and link the ticket to Jira: [ https://winjira.atlassian.net/browse/SLOTSC-731 | https://winjira.atlassian.net/browse/SLOTSC-1768 ] 

Player's Details 
LTV: $106.75 
User id : 5019497 
Fb id : N/A 
Name : Adulan 
Email : [email-masked] 

Player's Meta Data 
user : 5019497 
fb_user_id : 
application_version : 1.122.16 
device_os : LOLLIPOP_MR1 
device_model : Amazon AFTT 
device_model_extended : Linux 3.10.54+ 
browser_type : 
browser_version : 
ip : 174.83.61.152 
locale : English 
install_type : Mobile 

Regards, 
Sajeer. G