Subject: Re: Possible Logs missing for UID 4174192
From: Ron Eksein <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Guy Ezra <[email-masked]>, liat <[email-masked]>, chantelle <[email-masked]>, scsupport <[email-masked]>
Date: Tue, 31 Jul 2018 14:31:47 +0300
List-Id: <scsupport.luckgenome.com>

Hi
the data is not missing, he login to ios for the first time purchase and
the connect to his FB account.
we see in the data his activity in both accounts.

On Tue, Jul 31, 2018 at 11:49 AM, Elitsa Todorova <[email-masked]>
wrote:

> Hi Ron,
>
> But this is not correct behavior, as far as I can tell. Data should not go
> missing just because a user connected or disconnected etc.
> *@Guy,* please pitch in and tell us what should be done here.
>
> Thanks,
> Elitsa
>
> On Mon, Jul 30, 2018 at 10:41 AM, Ron Eksein <[email-masked]> wrote:
>
>> Hi
>> The user  was web only for long time and on this date login with his
>> mobile for the first time.
>> Before he connected to FB he had a purchases, then log on to FB then one
>> more purchases.
>> I'm not sure we need to do anything.
>> R
>>
>> On Mon, Jul 30, 2018 at 9:09 AM, Elitsa Todorova <[email-masked]>
>> wrote:
>>
>>> Hey,
>>>
>>> This was handled on a Support level already. How are we proceeding here -*
>>> Guy? *
>>>
>>> Thanks,
>>> Elitsa
>>>
>>> On Fri, Jul 27, 2018 at 3:29 PM, Ron Eksein <[email-masked]> wrote:
>>>
>>>> Hi
>>>> In the BI we see the same data, but the answer is in the admin
>>>>
>>>> 2018-07-23 05:45:14
>>>> 10224080
>>>> Success (2)
>>>> 4174192
>>>> GPA.3363-0777-5391-10995
>>>> 1.00
>>>> Android (4)
>>>> Guest (0)
>>>> the user login as Guest   5015602 purchase as a guest and then login to
>>>> his FB account.
>>>>
>>>>
>>>>
>>>>  1. Need to check where is the problem, maybe he did logged but the
>>>> server had latency. in the admin we see the FB user id and user type as
>>>> guest.
>>>> 2 its  only 1$ purchases , so please compensate the user.
>>>>
>>>>
>>>> thanks
>>>>
>>>> Ron
>>>>
>>>> On Mon, Jul 23, 2018 at 12:55 PM, Sajeer G <[email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> We've VIP player who purchase twice today (23rd July) for $1, reaching
>>>>> out at ticket #71244. We can see this clearly on Admin but in Userlookup we
>>>>> can ONLY see 1 purchase.
>>>>>
>>>>> The purchases we can see on Admin are as below:
>>>>>
>>>>> 1: 2018-07-23 05:45:14 for $1 via Android Order ID
>>>>> GPA.3363-0777-5391-10995 but as a Guest Player
>>>>> 2. 2018-07-23 05:59:27 for $1 via Android Order ID
>>>>> GPA.3373-5331-5812-11131 as FB connected.
>>>>>
>>>>>
>>>>>
>>>>> The purchase we can see on Userlookup is the 2nd one with  Order ID
>>>>> GPA.3373-5331-5812-11131 which she made at 7/23/2018 5:59:27 AM (GMT). To
>>>>> add a note, player hasn't played a single game since 2nd July till 22nd
>>>>> July. She started playing again today. See screenshot below:
>>>>>
>>>>>
>>>>> Can we please check if there is any logs missing for this player?
>>>>>
>>>>> *Player's Details:*
>>>>> *LTV:* $3,506.00
>>>>> *UID:* 4174192
>>>>> *FB ID:* 890960114255906
>>>>> *Name:* Carmen Quintero-Bloom
>>>>> *Email*: [email-masked]
>>>>>
>>>>>
>>>>> Regards,
>>>>> Sajeer. G
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Ron Ekstein
>>>>
>>>> Head of BI & BA
>>>> Luck Genome
>>>>
>>>> M-972-54-2428522
>>>> S- ron.ekstein
>>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Elitsa Todorova*Support Team Lead
>>>
>>> This email and any attachments are confidential, and may be legally
>>> privileged and protected by copyright. If you are not the intended
>>> recipient dissemination or copying of this email is prohibited. If you have
>>> received this in error, please notify the sender by replying by email and
>>> then delete the email completely from your system.
>>>
>>> Any views or opinions are solely those of the sender. This communication
>>> is not intended to form a binding contract unless expressly indicated to
>>> the contrary and properly authorised. Any actions taken on the basis of
>>> this email are at the recipient's own risk.
>>>
>>
>>
>>
>> --
>> Ron Ekstein
>>
>> Head of BI & BA
>> Luck Genome
>>
>> M-972-54-2428522
>> S- ron.ekstein
>>
>
>
>
> --
>
> *Regards,*
>
>
> *Elitsa Todorova*Support Team Lead
>
> This email and any attachments are confidential, and may be legally
> privileged and protected by copyright. If you are not the intended
> recipient dissemination or copying of this email is prohibited. If you have
> received this in error, please notify the sender by replying by email and
> then delete the email completely from your system.
>
> Any views or opinions are solely those of the sender. This communication
> is not intended to form a binding contract unless expressly indicated to
> the contrary and properly authorised. Any actions taken on the basis of
> this email are at the recipient's own risk.
>

-- 
Ron Ekstein

Head of BI & BA
Luck Genome

M-972-54-2428522
S- ron.ekstein