Subject: Re: Bombsheel Feedback from Clients - July 13, 2018
From: Subir Chakma <[email-masked]>
To: Divyansh Sharma <[email-masked]>, Vishal Nayyar <[email-masked]>, Govind Kumar Chauhan <[email-masked]>, Pritish Nandi <[email-masked]>, Rahul Kumar <[email-masked]>, ravindra singh lodhi <[email-masked]>, Ashish Kumar <[email-masked]>, Abhinav Dwivedi <[email-masked]>, Nizamuddin Khan <[email-masked]>, Ramananda Rama <[email-masked]>
Date: Tue, 24 Jul 2018 15:10:25 +0530 (IST)

Hi guys, 

Please find the feedback from Chris from yesterday. 

From: "Subir Chakma" <[email-masked]> 
To: "Divyansh Sharma" <[email-masked]>, "Vishal Nayyar" <[email-masked]>, "Govind Kumar Chauhan" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Rahul Kumar" <[email-masked]>, "ravindra singh lodhi" <[email-masked]>, "Ashish Kumar" <[email-masked]>, "Abhinav Dwivedi" <[email-masked]>, "Nizamuddin Khan" <[email-masked]>, "Ramananda Rama" <[email-masked]> 
Sent: Sunday, 22 July, 2018 08:13:08 
Subject: Re: Bombsheel Feedback from Clients - July 13, 2018 

From: "Subir Chakma" <[email-masked]> 
To: "Divyansh Sharma" <[email-masked]>, "Vishal Nayyar" <[email-masked]>, "Govind Kumar Chauhan" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Rahul Kumar" <[email-masked]>, "ravindra singh lodhi" <[email-masked]>, "Ashish Kumar" <[email-masked]>, "Abhinav Dwivedi" <[email-masked]>, "Nizamuddin Khan" <[email-masked]>, "Ramananda Rama" <[email-masked]> 
Sent: Sunday, 22 July, 2018 07:22:27 
Subject: Fwd: Bombsheel Feedback from Clients - July 13, 2018 

From: "Subir Chakma" <[email-masked]> 
To: "Bombshell" <[email-masked]> 
Sent: Friday, 20 July, 2018 20:54:02 
Subject: Re: Bombsheel Feedback from Clients - July 13, 2018 

Hello, 

If the customer chat get disconnected and complete information could not be shared, a follow up email must be sent. 

Check rest of the feedback. 

From: "Subir Chakma" <[email-masked]> 
To: "Bombshell" <[email-masked]> 
Sent: Thursday, 19 July, 2018 21:56:00 
Subject: Re: Bombsheel Feedback from Clients - July 13, 2018 

Dear All, 

All the responses I am preparing are added to this Google doc. Ultimately, we will use this as the secondary doc for reference. 

https://docs.google.com/document/d/1XOp51kaLM7T1h4sVRnpXrhAqvjuRckfSG3r2Ak3gjHU/edit# 

From: "Subir Chakma" <[email-masked]> 
To: "Bombshell" <[email-masked]> 
Sent: Thursday, 19 July, 2018 19:59:09 
Subject: Re: Bombsheel Feedback from Clients - July 13, 2018 

6. Loyalty/Reward Program : 

In the loyalty program customers earn reward points for making purchases, following us on Instagram, facebook etc. Attached below is an image to understand this program better. Also, the reward program is valid for only new orders which are placed after creating an account. 

Note: The customer needs to have an account in order to be able to take benefits of the loyalty program. 

How to redeem the Reward Points? 

You need to login to your account to redeem your 'Rewards point'. 

https://www.bombshellsportswear.com/account 

Once you login to your account successfully, click on the ‘Bombshell Reward’ section. You will see your accumulated points and just below that a redeem option. You will be issued a 'Discount code' which you can use at checkout. 

The minimum threshold to redeem is 500 Reward points and the maximum is of 1500 Reward points. Can I use my points during checkout? 

Not directly - please redeem your points for a voucher which can then be applied during checkout. 

When will the Reward points be added to my account? 

The points will be credited on the 45th day after placing the order. Please note that any Returned/Cancelled order will not be eligible for the Reward points. 

Adding previous orders to the rewards program 

Unfortunately, the Rewards Program system does not allow to add previous orders to new accounts. 

Do my points Expire? 

The Reward points expire when a customer does not make any purchase within 12 months from the date they were credited the points. 
How to check or adjust Loyalty Reward Points? 

Refer Freshdesk link: https://lsmindia.freshdesk.com/solution/articles/24000022829-how-to-check-or-adjust-loyalty-reward-points