Subject: Ticket #7IYME: (no subject)
From: [email-masked]
To: [email-masked]
Date: 21 Jul 2018 17:33:49 -0400

## New ticket ##
See this ticket in LiveChat: https://my.livechatinc.com/tickets/7IYME

Ticket subject: (no subject)

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Author: James ([email-masked]) 
Date: Sun, 07/22/18 3:03 am
Message:
Chat transcript:
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Cart: 0 items, &lt;span class=money&gt;$ 0.00 &lt;/span&gt; total

Name: James
E-mail: [email-masked]
Question: My order hasn’t arrived yet
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Shane (Sun, 7/22/2018, 01:52:54 am Asia/Kolkata)
Hi, do you need any help?

James (Sun, 7/22/2018, 01:53:12 am)
Yes I have placed an order but never received a shipping confimation

Shane (Sun, 7/22/2018, 01:53:17 am)
Hi James

Shane (Sun, 7/22/2018, 01:53:39 am)
Please allow me a moment while I check this for you.

James (Sun, 7/22/2018, 01:54:40 am)
Ok thank you

Shane (Sun, 7/22/2018, 01:57:09 am)
You&#x27;re welcome. Please allow me another moment to check that for you.

James (Sun, 7/22/2018, 01:57:21 am)
Ok

James (Sun, 7/22/2018, 02:00:33 am)
Hello

Shane (Sun, 7/22/2018, 02:01:21 am)
Apologies for the delay in the response.

Shane (Sun, 7/22/2018, 02:02:26 am)
I just checked your order and indeed not processed. Apparently, both the items are out of stock.

James (Sun, 7/22/2018, 02:03:34 am)
Ok so can I please cancel the order then?

Shane (Sun, 7/22/2018, 02:03:38 am)
I am so sorry for the situation. I can cancel the order and initiate the refund. You may please check our other collections which are equally nice.

James (Sun, 7/22/2018, 02:04:04 am)
Ok please cancel the order.

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