Subject: Urgent - Prepaid Return Label Sending Procedure change
From: Pritish Nandi <[email-masked]>
To: bombshell <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, Subir Chakma <[email-masked]>
Date: Fri, 13 Jul 2018 23:41:12 +0530 (IST)

Hi Team, 

Sharing a very important update for sending Prepaid Return Label. Nobody else will be sending Prepaid Return Labels except Ashish and Subir for now. Once you ate trained you can send it too. 

As per Chris - 

Procedure is available under Freshdesk - https://lsmindia.freshdesk.com/solution/articles/24000023421-how-to-send-prepaid-return-label-updated-on-13-7-2018 

URGENT: PLEASE READ THIS BEFORE SENDING ANY PREPAID RETURN LABELS 

Now the prepaid label will be sent to two different address depending on if the product is defective or not. 

RETURNS WHICH ARE DEFECTIVE - Any returns where we are sending prepaid label because the customer is complaining for a defect like Rip in Seam, Holes, Tears, Snags, Dirty etc. will be returned to this address labeled " DEFECTIVE RETURN " without a miss. 

As shown on the picture you will have to select the Label as " DEFECTIVE RETURN " when sending a return prepaid label from the drop down menu. 

RETURNS WHICH ARE NOT DEFECTIVE- Any returns where we are sending prepaid return label because the customer is returning the item due to our error (Could be agent, Production or shipping) like we sent then wrong size even when they ordered the correct size, spot mark or dirt in the items, legging is see through etc. then we will select the address labeled as "RETURNS " without a miss. 

As shown on the picture you will have to select the Label as " RETURNS " when sending a return prepaid label from the drop down menu. 

What is the reason for doing this and significance? - Now the reason for doing this is that the defective returns will be shredded in pieces by Fex when the receive the product. The only way they know which one to keep and which one to destroy is by looking into the heading on the prepaid return label. 

If it say " DEFECTIVE RETURNS" then they will shred that piece and the one which say " RETURNS " they will keep. 

Regards, 
Pritish Nandi