Subject: Update for Jayway-
From: Pritish Nandi <[email-masked]>
To: Subir Chakma <[email-masked]>, Naveen Rawat <[email-masked]>, Ramananda Rama <[email-masked]>, Swati Roy <[email-masked]>, Vishal Nayyar <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 22 May 2018 23:52:26 +0530 (IST)

Team, 

Please see the update below from the client on JW. If the customer only wants excursions and transfers we would not take the lead and we wold deny that. They get most of the commission from hotels however they sometime still allow customers to book their own because they use (Customers) there loyalty points to book hotel which makes the cost of the trip cheaper for them. 

Let me know if you have questions. 

Regards, 
Pritish 

From: Charles Neville <[email-masked]> 
Sent: Tuesday, May 22, 2018 11:38 PM 
To: Pritish Nandi[LSM] 
Cc: Deeksha Dadu 
Subject: Re: Question 
We usually only allow someone to book one hotel out of 3 or 4 on their own (usually because they have hotel loyalty points). Yes if someone only wants transfers and excursions you should say ‘sorry we only do complete packages’ 

-- 
Charles Neville 

On 22 May 2018 at 19:42:59, Pritish Nandi[LSM] ( [ mailto:[email-masked] | [email-masked] ] ) wrote: 

Hi Charles, 

Hope this email finds you well. 

We have received chats where the customer is willing to take all other other services like transfers, tours, excursions, guide etc. however confirms that they have already booked there hotel accommodation or would like to book it by themselves - Will we take those leads? 

I do understand that majority of the commission comes from the hotel part however we are not sure if we should escalate it as lead or deny the customers. 

Please confirm. 

Pritish Nandi 
Operations 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

Skype: pritish-lsm 
Phone : [ tel:%2B91%20120%204332621 | +91
 120 4332621 ] 

Mobile: +91 9711265886 

Email: [ mailto:[email-masked] | 
[email-masked] ]