Subject: Scripted response for known issue with latest release
From: Subir Chakma <[email-masked]>
To: Govind Kumar Chauhan <[email-masked]>, Ramananda Rama <[email-masked]>, Swati Roy <[email-masked]>, Pritish Nandi <[email-masked]>, Vishal Nayyar <[email-masked]>, Naveen Rawat <[email-masked]>, Rahul Kumar <[email-masked]>, "Subir Chakma" <[email-masked]>
Date: Tue, 8 May 2018 13:21:29 +0530 (IST)

Dear, 
We have identified a bug in the current App release (79). 
Some user may experience play back issues. 
This is only when the customer has selected “random” and / or “latest” in the schedule. 
The tickets you may see coming through will be issues to do with the same classes playing over again (same releases playing in multiple time slots). 
Just to note: we have not seen this effect classes that are less than 60min time slots. 
Please see below scripted response you can send to customer with an explanation of this as well as a solution. 
We have identified an issue with the latest releases of the App. 
This is a temporary issue. 
We are working on having this fixed as soon as possible. 
Your patience on this is hugely appreciated. 
Until this problem is resolved, please follow the below steps: 
1. Log into your scheduler: [ http://www.lesmillsvirtual.com/virtual/ | http://www.lesmillsvirtual.com/virtual/ ] 
2. Use your mouse to click on the existing class. A square menu box will come up. Under the heading "Release" a drop down menu will come up, please select a specific release (e.g. Virtual BODYPUMP 100) 
3. Repeat this process for the rest of your scheduled classes 
We will be in contact with you as soon as this issue as this been resolved. 
I am adding this scripted response in Fresh Desk. 
Under the folder: Scripted responses 
If you have any questions, please let me know. 
Please help to let your team know, so that they are prepared for any tickets that come in. 
Thanks 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: [ tel:%2B91%20120%204332621%20Ext%3A12 | +91 120 4332621,  ] [ tel:%2B91%20120%204332621%20Ext%3A12 | Ext: ] [ tel:%2B91%20120%204332621%20Ext%3A12 |   ] [ tel:%2B91%20120%204332621%20Ext%3A12 | 2 ] 3 
Mob: +91 9716481117 
Skype: subirlsm