Subject: Re: LesMills Login
From: Subir Chakma <[email-masked]>
To: Rahul Kumar <[email-masked]>, Ramananda Rama <[email-masked]>, Govind Chauhan <[email-masked]>, Swati Roy <[email-masked]>, Pritish Nandi <[email-masked]>, Vishal Nayyar <[email-masked]>
Cc: subir <[email-masked]>, "Pritish Nandi, LSM" <[email-masked]>
Date: Wed, 11 Apr 2018 16:08:02 +0530 (IST)

Instructions: 

As the product is a new launch, we do not have standardised KBs or Templates or Resolutions. Therefore, every ticket must be researched well before replying to them, and promptly done as well. 

Saurabh sir is leaving for a week or so for his brother marriage. We will need to manage meantime. 

He advised the following: 
- For every ticket, please try to contact him first (Ext. *7002). If he is not reachable, call Deeksha maam (Ext. *7016) 

- If he is not reachable at all, and issue require escalation and is urgent, please escalate to L2. Doing so, an automated email is sent to the client (Sam) informing of the issue. 

- Logins has been shared for lesmillsvirtualapp for you to login and navigate the different features. 

- iPad pro kept in Saurabh sir room can be used to experience the app. 

________ 

Type of support: Email 
Coverage: 24/7 
Platform used: Freshdesk 

From: "Subir Chakma" <[email-masked]> 
To: "Rahul Kumar" <[email-masked]>, "Ramananda Rama" <[email-masked]>, "Govind Chauhan" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Swati Roy" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "subir" <[email-masked]>, "Pritish Nandi, LSM" <[email-masked]> 
Sent: Wednesday, 11 April, 2018 15:39:25 
Subject: LesMills Login 

https://uk.lesmillsvirtual.com/virtual/ 

Username: [email-masked] 
Pass: Coconut88** 

Training manual shared on Slack 

_____________ 

Subir Chakma 
Operations 
LiveSalesman.com 

Phone: [ tel:%2B91%20120%204332621%20Ext%3A12 | +91 120 4332621,  ] [ tel:%2B91%20120%204332621%20Ext%3A12 | Ext: ] [ tel:%2B91%20120%204332621%20Ext%3A12 |   ] [ tel:%2B91%20120%204332621%20Ext%3A12 | 2 ] 3 
Mob: +91 9716481117 
Skype: subirlsm